Issue with PDF showing unreadable in Adobe Reader but looks fine in Chrome

[Jes5E85]

I have a PDF that shows unreadable (random characters in PDF) in Adobe Reader but looks fine in Chrome.

This is only happening to 1 person.  If I view it in Adobe Reader it looks fine.   Both machines running current version of Adobe Reader and have even uninstalled and reinstalled Adobe Reader on the machine where it looks unreadable.

snippit of what the PDF looks like on users screen:

[Amal.]

Hi Jes

Hope you are doing well and sorry for the trouble. As described the the PDF is un-readable in one of the user machine and displays fine on your computer also it displays well in chrome.

It seems to be the font issue as the required font is not installed on the user machine the pdf is not being displayed properly. Also, web browsers use their own PDF mechanism to display and render the PDF and they are not Adobe dependant.

Please ask the user to try the following steps and see if that helps.

Go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Page Display > Rendering > Select 'Use Local Fonts' Click Ok and see if that works.

Let us know how it goes

Regards

Amal

[Jes5E85]

I have tried that and the user already had that option checked.  Also I think I stated if I open the file on my computer it displays just fine in Adobe.

[Amal.]

Hi there

We are sorry to hear that. Would you mind sharing the PDF file with us so that we can check it at our end. For info about sharing the PDF please check the help page: https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal