Participant

Question

Issues opening multiple PDF's

Forum|Forum|7 years ago
December 17, 2018
5 replies
39976 views

Hello,

We recently updated our machines to Adobe Reader DC 19.08.20081

Simultaneously we updated Windows 10 to 1803.

After these updates we have discovered an issue opening more than one PDF at a time.

Users can open the first PDF normally. Once the reader is open, however a second PDF cannot be opened by clicking on the PDF. Double clicking will add the PDF the to recent files in Windows, but it does not create a new tab or window in Adobe Reader.

What does work: A user can open a subsequent PDF in the File>Open menu, by going to the Home tab and double clicking on a PDF in the recent files, or by dragging a PDF file into the reader.

I have also discovered that by disabling Protected Mode it will work normally, however we would rather not disable this.

I added the location of the files to the Privileged locations, but this also does not allow the files to open correctly. All the workarounds continue to work.

We tested this version of Adobe in a previous version of Windows and did not have the issue, so it seems to be something in Windows that Adobe is not playing nicely with. We confirmed this by testing a previous version of Adobe on a device with Windows 10 1803 and could duplicate the issue. So it's definitely something in 1803 that is breaking Adobe Reader.

Any assistance resolving this would be appreciated.

This topic has been closed for replies.

J

jk392350525

Participating Frequently

Same issue here. I'm very impressed how much free work everyone is willing to do for Adobe. I certainly wouldn't spend my own money on them, and advise my clients to go elsewhere too.

F

Felix5C49

Participant

I found the solution in another thread:

https://community.adobe.com/t5/acrobat-reader/can-not-open-more-than-one-pdf-file/m-p/9660900

In a nutshell do this:

Edit \ Preferences \ Security (Enhanced) \ Sandbox Protections - Disable 'Enable protected mode at startup'.

D

Donna227322464j3s

Participant

Yes this works, fantastic

LJesmok

Participant

Thank you so much!!! This fixed it on my computer!!

R

rainbowteakitty

Participant

I do not have Adobe installed, I have noticed that it is impossible for me to open multiple PDFs as well. I usually would select multiple PDFs and hit enter and they would all open in Explorer. This no longer happens. No matter which program I use. This is a Windows issue, not an issue with Adobe Acrobat, and should be addressed to Microsoft, its really frustrating that they seem to be messing with this.

M

marcelp86795393

Participant

Hello,
We have just updated Adobe reader to version 20.12.20043.3217 / (2020.012.20043) and the issue seems to be resolved.
We can again open multiple PDF files from network drive and UNC path.

Regards

Marcel

haneg3972064

Participating Frequently

Hello,

I confirm that with version 2020.012.20041 (file version 20.012.20041.1044 and base =20.3072) it's working ! Thanks !!!

D

deborahosborn

Participating Frequently

Hi Did you get a fix for this? We are also having this issue with our 1809 machines, anything prior to that was no issue. We also do not want to disable the Protected mode.

AnandSri

Community Manager

Hi Deborahosborn,

We're sorry for the trouble you had, would you mind sharing more details about the issue you are experiencing?

What is the version of Adobe Reader DC installed? To identify, please take help from the article https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Make sure you have the latest version of Adobe Reader DC 19.012.20040 installed, check for any pending updates from the help menu of Adobe Reader, select check for updates, reboot the machine after updating Adobe Reader and check.

Let us know how it goes and share your observations.

Thanks,

Anand Sri.

M

marcelp86795393

Participant

Hi There,

We have a new update available for Adobe Acrobat/Reader version 19.21.20047. Please try to update the application. Go to Help > Check for Updates. For more information about the new release, please use the help article https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know if that works

Regards

Amal

Hi,

Despite the installation of the latest version 19.21.20048, the problem is still present for opening multiple documents that are stored on a network drive.

This is a real problem for us, we are now migrating massively to Windows 10 1809 our 70 000 computers and the problem will impact a lot of users. I hope there will be a quick solution.

Thanks

Marcel

AnandSri

Community Manager

Hello Adamn,

We're sorry for the trouble you had with Adobe Reader, we have the latest patch available for Acrobat/Reader 19.010.20064 Planned update, December 11, 2018

Please install the latest patch from the help menu of Adobe Reader>Check for updates, reboot the machine after updating Adobe Reader and check.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

adamn54791720Author

Participant

Thank you for your response.

I did install 19.010.20064 and this does not resolve the issue. Issue is only present on machines running Windows 10 1803 or 1809 update. Machines running 1703 or 1709 updates do not have the issue.

Thank you.

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