• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Locked files : Z@xxx.tmp files left behind in Appdata\Local\Temp folder

Community Beginner ,
Sep 10, 2014 Sep 10, 2014

Copy link to clipboard

Copied

OS : Windows Server 2008 R1 x86 | Citrix/Terminal Services

Occurred : After upgrading from Reader 11.0.07 to 11.0.08

This issue appears to be very similar to one experienced on Windows 2003 in 2011 (Article : http://blogs.adobe.com/dmcmahon/2011/11/08/acrobatreader-tmp-files-left-behind-in-temp-folder-after-...).

Issue :

When a user logs off, their roaming profile is normally deleted on the Citrix server. However, Adobe Reader s leaving a number of Z@R****.tmp files in Appdata\Local\Temp\<number>\ that are locked and cannot be deleted until the server is rebooted. This is preventing profiles from being deleted properly upon logoff.

We have not made any .ini changes at this time as the issue appears to be a bug that was introduced when we installed .08.

Views

25.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 10, 2014 Sep 10, 2014

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 10, 2014 Sep 10, 2014

Copy link to clipboard

Copied

Before reverting to an older Reader version, see if the issue is fixed in the upcoming Reader version: http://blogs.adobe.com/psirt/?p=1121

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 11, 2014 Sep 11, 2014

Copy link to clipboard

Copied

I will go ahead and add my response to the other post as its better to keep everything in one consolidated thread. Thank you for pointing that out.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 08, 2015 Apr 08, 2015

Copy link to clipboard

Copied

Hi Guys,

Anyone find a solution for this.

i am running Windows 2012 R2, Citrix XenApp 7.6 and Adobe Reader 11.0.10

i haven't tired the .ini file fix as it looks like its related to earlier versions of windows?

any help much appreciated

Thanks,

Cam

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 08, 2015 Apr 08, 2015

Copy link to clipboard

Copied

All I can suggest is: does the same problem still occur with the new Adobe Acrobat Reader DC?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2015 Apr 29, 2015

Copy link to clipboard

Copied

OS: Server 2008R2 (two machines)

In my case the issue stil exists with the new Adobe acrobat Reader DC. (Only have KB2976897 installed)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2015 Apr 29, 2015

Copy link to clipboard

Copied

We are having the same issue. We have the same issue on Server 2008rs XenApp 6.5 and I have seen it in our environment on Windows 7. Is this a Microsoft issue or an Adobe issue?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 30, 2015 Apr 30, 2015

Copy link to clipboard

Copied

I think its a Adobe bug, not a Microsoft bug. The behaviour started when Microsoft released a update (KB2993651) back in august 2014. The first thought is that it is a Microsoft issue but the KB clearly states a change in FONT behavior. Adobe didn't react to this change and Microsoft keeps updating the engine on a monthly basis so there are already alot of other KB's that can cause the same issue.

Furthermore. The same problem already existed before in 2011 on older systems. Adobe never figured it out and only suggested a workarround.

Acrobat/Reader: Z@xxx.tmp files left behind in Temp folder after printing

Another user on this forum did some research and found that Adobe uses a legacy function when printing from Adobe reader.

http://blog.notmyfault.ch/?p=378

If Adobe leaves Z@ temp files behind in the user temp directory after printing and those files can't be deleted other than a reboot it must be a Adobe bug. Other utilities like FoxIT reader do not have this problem on modern updated Windows OS-es.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 21, 2015 May 21, 2015

Copy link to clipboard

Copied

Can anyone else confirm beside            Community Member that this issue still persists in version 15.x (aka reader DC )  ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 31, 2015 Dec 31, 2015

Copy link to clipboard

Copied

I had the same problem in 2 out of 27 Windows 2008 R2 SP1 servers.
The servers with the problems had a newer versions of the C:\windows\system32\win32k.sys
I replaced them with one from an older server (Version 6.1.7601.17860) and the problem was solved.

To replace the win32k.sys on a server, you must do the following as the local Administrator:
takeown /f C:\Windows\System32\win32k.sys
cacls C:\Windows\System32\win32k.sys /G Administrator:F
rename win32k.sys win32k.sys.OLD
copy \\GOODSERVER\c$\Windows\System\win32k.sys C:\Windows\System32
After rebooting the server the problem went away.

Solution Source:
http://discussions.citrix.com/topic/355546-cannot-delete-acrord32-sbx-folder/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 10, 2021 Dec 10, 2021

Copy link to clipboard

Copied

Environment:
Profiles used: UPD's
RDS
Server 2016
3 RDS Hosts.
RD Gateway.

The problem we had was the c:\users\%username% folder was getting a .000 .001 .002 etc. when users were logging in and out but not every time a user logged in/out. This would happen on all servers.
The answer was found when I opened up the users\username.000 folder and looked inside to find the below path:
C:\Users\your_user\AppData\Local\Temp\11\acrord32_sbx\ (the number 11 refers to a RDS Session ID - you may or may not have this in your setting.
Inside the above folder \acrord32_sbx\ were 5 or 6 files named for example Z@R3CB8.tmp Z@RC00.tmp Z@RBA0.tmp
Upon investigation I found this was a common issue affecting RDS, Citrix and non-multi user environments as well.
The Z@RBA0.tmp type files are created when the user prints from within adobe, if a user printed a pdf these files were created in the users' profile and could not be deleted at log off.
You can test it by logging in as an admin browsing to C:\Users\your_user\AppData\Local\Temp\11\acrord32_sbx\ - keep this path open, log in as a test user then open a pdf click file print, select 'Microsoft Print to PDF' and print a pdf save it somewhere. Once you have done that you should see the Z@RC00.tmp Z@RBA0.tmp files have now been created in that users profile path. Now log out - log back into the server as an admin and you should see that profile (check the date and time) is still there and hasn't been deleted.
Try the same test but this time don't print a pdf when logged in as your test user, also log in as the admin - browse to c:\users find the test user's profile folder that was created when they logged in, don't print a pdf just log out - if your user profile is successfully deleted then you have the same issue I had.
- Print a pdf - profile folder remains and has a .000 added to it. When you next log in to the same server you get a new profile with a .001 at login.
- Don't print a pdf - profile folder is deleted at log off.

The fix to this had 2 parts and may or may not apply to your situation but it might help you understand more about it.
The first was to do with the RDS session ID, check the path
C:\Users\your_user\AppData\Local\Temp\11\acrord32_sbx\
The number 11 is the RDS session ID, you need to configure your RDS env to not use session ID's for temporary folders.
Obviously be careful as this may seem like a small change but it may have big effects so be sure before unchecking the tick box.
In the RDS gateway, go to the RD Services Session Collection and edit the properties, under the Session tab, uncheck 'Use temporary folders per session' the result of this is the path above will not use session ID's any more.
So instead of:
C:\Users\your_user\AppData\Local\Temp\11\acrord32_sbx\
you will get
C:\Users\your_user\AppData\Local\Temp\acrord32_sbx\
This was important because the next step may have caused a large amount of disk space to be used if the prev step wasn't followed but this way you can be specific in which path you select, also the path may not have worked seeing as the user gets a new session id every time they log in. There may be a way to add the session ID in the path in the next step but I couldn't find it so I just did it this way.
The next step was in the same place, the RD Services Session Collection, go to User Profile Disks, scroll to the bottom and add in 'Include the following folders: click Add and type your path, I added:
AppData\Local\Temp\acrord32_sbx

The result of this is that the files created by printing in Adobe which were saved in C:\Users\your_user\AppData\Local\Temp\acrord32_sbx\ are now not saved in this dir, instead they are saved in the UPD, the outcome is that they are not there when the user logs off, if they are not there then they can't be blocked from being deleted at log off and the user profile is deleted at log off every time.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

If you take protected mode off it doesn't create the temp file when printing. Obviously I wouldn't suggest doing that across your environment, but Adobe is aware and I was given this bug tracking number ADC-4424595 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 23, 2023 Oct 23, 2023

Copy link to clipboard

Copied

Is is possible to track the progression of this somewhere ?

The issue is hitting pretty heavy on us currently (Citrix-Farm with 2203 LTSR on Servr 2016 with Citrix Profile-Management but without Profile-Disks) because we have shifted 24h operation and can't reboot our workers daily..

I've been trying to delvelop a cleanup-script, but fail to claim (takeown and resursive set-acl) and delete the files via PS, but it only makes them deleatable via GUI, which is very strange.

I'm open for Ideas here.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 23, 2023 Oct 23, 2023

Copy link to clipboard

Copied

You made me realize that i've never receive an update on this from Adobe. I couldn't find it on tracker.adobe.com so i've emailed the email they gave me for an update and I'll let you know.

 

It seems to only happen with Acrobat too. Our users on our Reader box don't have this issue. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 02, 2023 Nov 02, 2023

Copy link to clipboard

Copied

We see the Issue on Adobe Reader 2023.006.20320 .

I found at least one PDF-Template with the issue (travel expense report) using embedded Arial-fonts which is used often and comes from a goverment-internal website so it won't be changed anytime soon.

I found the releasenotes and issues list, but this one is not mentioned there:

https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html

There is even an optional upgrade 2023.006.20360

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 13, 2023 Nov 13, 2023

Copy link to clipboard

Copied

Adobe support told me that the tracking number I have is only internal and not trackable external, but that they are still working on the issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 23, 2024 Jan 23, 2024

Copy link to clipboard

Copied

Still see the Issue in Adobe Reader 23.008.20470, but could implement a (slightly) dirty workaround:

After trying to delete the files with any means I could find (even with chml.exe it didn't work), I tried it via cmd with 'rd /s /q $file' and it worked. So I build a PS-Script around it, which checks most recent Citrix UPM Logfile for Errors in conjunction with acrord32_sbx and then deletes them recusively with '&cmd.exe /c rd /s /q $DirectoryName'.

I run this on every worker daily after main work hours (before night shift) via task scheduler als local SYSTEM and it allows the the automated UPM-cleanup to kick in afterwards and clear the rest of the profile without issues. I wonder is this is related to Citrix / RDP-Hosts with Windows Server 2016 only.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 23, 2024 Jan 23, 2024

Copy link to clipboard

Copied

I think it's just RDP hosts because i'm running Horizon on Server 2019 and seeing this. I'd love to see your script, I think thats much better than my current solution of restarting the servers every couple days and using a PS-Script to delete all the local user files after the reboot. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 01, 2024 Mar 01, 2024

Copy link to clipboard

Copied

LATEST

Using a RDP-Host would need a different approach, as you would need to check event-log. Citrix UPM just has a plain log file on every worker which is very easy to parse und it tries to cleanup the profiles every 2-3 minutes, so once the locked files are gone, it cleans the rest.

But ignoring the error condition and just cleaning up could interfere with currently logged on users (which might just have opened a pdf with the problematic embedded fonts).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines