Lost my pre populated information when filling in a document using acrobat reader has disappeared.

[CHC Invest]

Good day,

Has anyone had the same issue with the latest Novemebr 2024 Adobe Acrobat reader as i lost all my pre populated information i used when filling in documents. Does anyone know how i can get this feature added and back to normal as it looks like i need to add it all from scratch.

[Amal.]

Hi there

I hope this message finds you well. Thank you for reaching out and bringing this issue to our attention.

Could you please clarify if this issue occurs with a specific PDF file or with all PDF documents? If possible, try opening a different PDF file and let us know if the issue persists.

In the meantime, here are a few steps you can follow to troubleshoot the issue:

1. Update the Application

   • Ensure that you are using the latest version of Acrobat (24.05.20320).
   • To check and install updates:
     • Go to the Help menu in Acrobat.
     • Select Check for Updates and follow the prompts.
   • Once updated, restart your device to apply the changes effectively.

2. Reset Acrobat Preferences

   • Sometimes, resetting Acrobat preferences can resolve unexpected issues.
   • Follow the steps outlined in this guide to reset preferences to default settings.

After completing these steps, please test the functionality again and let us know the results.