Skip to main content
davidw68776611
davidw68776611
Inspiring
April 27, 2022
Frage

Macbook Air will not print a PDF file

  • April 27, 2022
  • 1 Antwort
  • 4629 Ansichten

I have two macs, an Imac and a Macbook Air.

Adobe Acrobat reader DC is version 2022.001.20112 on both.

Mac Air has OSX 11.6.4

Imac has 12.3.1

I can print PDF files from the Imac without a problem

The Air comes up with "The document could not be printed" followed by "There were no pages selected to print"

I have compared the Imac Reader specs to the Air  and they are identical. I have checked everything and can't spot any difference.

Any clues why it will not print?

Thanks,  David

    Dieses Thema wurde für Antworten geschlossen.

    1 Antwort

    Amal.
    Amal.
    Legend
    April 28, 2022

    Hi there

     

    Hope you are doing well and sorry for the trouble.

     

    Please try to reset the Acrobat preference on the affected MAC as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    Also, try to create a new test user profile or enable the root account in MAC and try using the application there and check.

     

    Also, go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

     

    Regards

    Amal

    davidw68776611
    davidw68776611Autor
    Inspiring
    April 28, 2022
    Hi, none of those files are visible under preferences.
    And I have done the help section with no success.
    I can open the pdf with Preview and print there.

    --
    David White
    davidw68776611
    davidw68776611Autor
    Inspiring
    June 6, 2022

    Hi David,

     

    Thanks for tyring the suggestions and sharing the observation.

     

    We have passed the information to our engineering team, waiting for their input.

     

    Regards

    Amal


    Hi Amal,

    I thought I would try something different and signed up for the seven day trial of Adobe Acrobat DC. Message came up before installation and I have attached it thinking it may be a clue.

    Cheers,

     

    David

    Allgemeine NutzungsbedingungenAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices