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mode protégé KB5018410

New Here ,
Oct 20, 2022 Oct 20, 2022

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Bonjour,

 

depuis que nous avons installé la dernière cité en objet, nous avons le message suivant:

defaultrarom84hj8ug_0-1666274241988.png

 

voici les choses que j'ai essayé pour résoudre le problème:

1) mise à jour / réparation d'acrobat reader dc (version 22.003.20258)

2) désactivation de l'antivirus pour s'assurer que ce dernier ne bloque pas

 

Malheureusement aucune des solutions n'a fonctionné. Si l'on déinstalle la KB, cela fonctionne après un redémarrage. L'autre solution étant de désactivé le mode protéger dans acrobat reader, ce qui n'est franchement pas top comme solution non plus.

 

Merci d'avance pour votre aide

TOPICS
Crash or freeze , General troubleshooting

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correct answers 1 Correct answer

Community Beginner , Oct 30, 2023 Oct 30, 2023

Hi S S.,

Thanks for your answer.

Finally I desinstalled and re-installed Reader. And now it works in protected mode and opens files.

Just a remark:

Before this action I tried to see if an update existed. The answer was "no update".

It seems that the new version has the same number but looks different. (2023.006.20360).

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Adobe Employee ,
Dec 01, 2022 Dec 01, 2022

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Hi @defaultrarom84hj8ug,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader and the delayed response.

 

Would you mind updating the application to the latest version (2022.003.20282)?  

 

Let us know if this helps.

 

-Souvik

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Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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Bonjour,

J'ai le même problème depuis une semaine, même message.

Toujours pas de solution ?

merci.

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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hi @Michael Weasel,

 

Please try the steps mentioned in the given thread link: adobe acrobat cannot open in protected mode due to... - 

 

The solutions shared has a question similar to yours.

 

Please let us know if this helps.

 

-souvik

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Community Beginner ,
Oct 30, 2023 Oct 30, 2023

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Hi S S.,

Thanks for your answer.

Finally I desinstalled and re-installed Reader. And now it works in protected mode and opens files.

Just a remark:

Before this action I tried to see if an update existed. The answer was "no update".

It seems that the new version has the same number but looks different. (2023.006.20360).

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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hi @Michael Weasel Thank you for taking the time and letting us know that it worked for you.

 

Marking the answer as correct for future users to view it as a reference.

 

-Souvik

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