Skip to main content
D
defaultrarom84hj8ug
Participant
October 20, 2022
Answered

mode protégé KB5018410

  • October 20, 2022
  • 2 replies
  • 1064 views

Bonjour,

 

depuis que nous avons installé la dernière cité en objet, nous avons le message suivant:

 

voici les choses que j'ai essayé pour résoudre le problème:

1) mise à jour / réparation d'acrobat reader dc (version 22.003.20258)

2) désactivation de l'antivirus pour s'assurer que ce dernier ne bloque pas

 

Malheureusement aucune des solutions n'a fonctionné. Si l'on déinstalle la KB, cela fonctionne après un redémarrage. L'autre solution étant de désactivé le mode protéger dans acrobat reader, ce qui n'est franchement pas top comme solution non plus.

 

Merci d'avance pour votre aide

    This topic has been closed for replies.
    Correct answer Michael Weasel

    Hi S S.,

    Thanks for your answer.

    Finally I desinstalled and re-installed Reader. And now it works in protected mode and opens files.

    Just a remark:

    Before this action I tried to see if an update existed. The answer was "no update".

    It seems that the new version has the same number but looks different. (2023.006.20360).

    2 replies

    M
    Michael Weasel
    Participant
    October 26, 2023

    Bonjour,

    J'ai le même problème depuis une semaine, même message.

    Toujours pas de solution ?

    merci.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    October 30, 2023

    Hi @Michael Weasel,

     

    Please try the steps mentioned in the given thread link: adobe acrobat cannot open in protected mode due to... - 

     

    The solutions shared has a question similar to yours.

     

    Please let us know if this helps.

     

    -souvik

      M
      Michael WeaselCorrect answer
      Participant
      October 30, 2023

      Hi S S.,

      Thanks for your answer.

      Finally I desinstalled and re-installed Reader. And now it works in protected mode and opens files.

      Just a remark:

      Before this action I tried to see if an update existed. The answer was "no update".

      It seems that the new version has the same number but looks different. (2023.006.20360).

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      December 2, 2022

      Hi @defaultrarom84hj8ug,

       

      Hope you are doing well. Sorry for your experience with Acrobat Reader and the delayed response.

       

      Would you mind updating the application to the latest version (2022.003.20282)?  

       

      Let us know if this helps.

       

      -Souvik

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices