Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Must save before sending in email

New Here ,
Oct 03, 2018 Oct 03, 2018

Since upgrading to Acrobat Reader DC 2019.008.20071 users are unable to send a pdf via the send file as email attachment button on the adobe toolbar within Internet Explorer 11.

1. User opens a pdf within Internet Explorer

2. User fills in fillable fields

3. User clicks the envelope on the Adobe Reader browser plugin to have it open a new message in Outlook

4. Reader says The PDF document needs to be saved before continuing.

This functionality worked fine in Adobe Reader DC 18.011.20063

22.3K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 08, 2018 Oct 08, 2018

Hi All,

Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

Link : How to use the email icon to directly send file as attachment

Please let me know in case of any concerns.

Regards,
Sandeep Grover

Translate
Community Beginner ,
Oct 11, 2018 Oct 11, 2018

After applying the registry fix then the email icon function is restored to it's former purpose.  You also should no longer need to save before sending.... I can edit a PDF (add comments etc...) and send as attachment without first saving the changes to the document.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 11, 2018 Oct 11, 2018

We applied the registry fix and the email icon started allowing a completed form to be sent without requiring a save first.

Download the correct file.

Exit all acrobat processes.

As an administrator, run the registry merge file.

Open pdf form and test.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 25, 2018 Oct 25, 2018

I have found that if you hit share before making changes to the PDF, then you can send after the changes are made. a little work around. Hope this makes sense.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 13, 2018 Nov 13, 2018

Not sure if this helps everyone but I installed 2019.008.20081 for my enterprise client and the issue no longer occurs.

Release notes DC Release Notes — Release Notes for Acrobat DC Products

Known issues | Adobe Acrobat DC, Reader DC for 2019.008.20081

Send Mail

Problem: Not able to use Outlook's other windows while outlook Draft message window is active (launched through Send File as attachment).[3829341]

I never applied the registry key that Adobe has published.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines