Participant

Answered

Must save before sending in email

Forum|Forum|7 years ago
October 3, 2018
23 replies
22756 views

Since upgrading to Acrobat Reader DC 2019.008.20071 users are unable to send a pdf via the send file as email attachment button on the adobe toolbar within Internet Explorer 11.

1. User opens a pdf within Internet Explorer

2. User fills in fillable fields

3. User clicks the envelope on the Adobe Reader browser plugin to have it open a new message in Outlook

4. Reader says The PDF document needs to be saved before continuing.

This functionality worked fine in Adobe Reader DC 18.011.20063

This topic has been closed for replies.

Correct answer sangrover

Hi All,

Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

Link : How to use the email icon to directly send file as attachment

Please let me know in case of any concerns.

Regards,
Sandeep Grover

thecount

Participant

Not sure if this helps everyone but I installed 2019.008.20081 for my enterprise client and the issue no longer occurs.

Release notes DC Release Notes — Release Notes for Acrobat DC Products

Known issues | Adobe Acrobat DC, Reader DC for 2019.008.20081

Problem: Not able to use Outlook's other windows while outlook Draft message window is active (launched through Send File as attachment).[3829341]

I never applied the registry key that Adobe has published.

V

vandaliarental

Participant

I have found that if you hit share before making changes to the PDF, then you can send after the changes are made. a little work around. Hope this makes sense.

rebeccam93344776

Participant

We can not continue to save every report before sending out via email.

Adobe has got to fix this immediately.

Please revert to the send without the save option.

Thanks

J

jc2it

Participating Frequently

In the thread above Adobe did respond with a registry fix. Have your IT department implement it in the short term. In the long term, I agree, Adobe does need to restore functionality to the Acrobat DC productline.

Here is the registry fix:

How to use the email icon to directly send file as attachment

rebeccam93344776

Participant

I see the fix, but that doesn't change that you have to save before sending as an attachment, that's what takes the most time and wastes storage space when I don't need to save something before sending.

tadefae

Participant

Adobe has an update for DC (1900820074) on their FTP site. Can anybody verify if it fixes this issue without needing the registry patch?

toddf81324953

Participant

Hello, has anyone attempted to run the Registry fix on a Win10P box ? I tried it on one of them here and it doesn't find the entries. Any input would be appreciated.

Thanks

bryceb80168810

Participating Frequently

I couldn't run the registry fix from a network drive on Win 10 box. But if I put it locally on the box I had no issues.

toddf81324953

Participant

Thank you Bryce, this worked for me.

Cheers

Jespen

Participant

Thank you arvindy, the registry hack from sangrover works perfect and is faster than the third party tool from Document Geek. And we can create a GPO for all computers in our network!

S

sangroverCorrect answer

Adobe Employee

Hi All,

Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

Link : How to use the email icon to directly send file as attachment

Please let me know in case of any concerns.

Regards,
Sandeep Grover

C

christophero12657084

Participant

bypasses the most time consuming part "saving the file" still several clicks are necessary but ill take the fix until the program gets repaired. thank you

Jespen

Participant

We even have the same problem. Please, give us back the old mail button. Daily we use this button about 100 times per user. We generate PDFs via PDFLib in a browser session. Adobe Reader opens, we click this button and send the PDF to our customer e.g. Now, we have to save the PDF (but we never need it again), click on this button and three steps later we have the same like one version before!

jamest85508187

Participant

Same problem - for years I have been able to email documents that are displayed in Windows Explorer and as of 2-3 days ago, I cannot, without saving the document onto my system and then emailing. Frustrating to say the least.

other pdf reader options out there without this hiccup?

J

JSDixon

Participant

Does it allow you to remove this windows update?

kevinb92674399

Participating Frequently

It must be installed with the application upgrade. No option to uninstall that from the list of installed updates. Would remove when program was uninstalled.

J

JSDixon

Participant

Uninstall your current version of Adobe Reader DC, Install a semi older version, click on help, check for updates and install the updates. The email button will work correctly even after making modifications to the document. I have done this for two users in my company and they both work great.

kevinb92674399

Participating Frequently

Tried that (installing older version and upgrading back to latest) and doesn't fix it. Once updated to version 2019 then it is back to requiring to save before sending and the email button still brings up the sharing panel instead of directly performing a send as attachment like it had before.

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