Odd File Names

Report · Nov 15, 2023

Hi, The past few days I have been having issues with saving a PDF as a specific file name when I download something from more than one supplier website.

To explain, if I download a document and try to save it as Document23 it will actually type out as stwqaiiupl76. This doesn't happen with JPG files.

Hopefully this makes sense. I have read it may be someting to do with a protected file but I have checked all the settings and cannot see any reason for this.

Would anyone happen to know what the problem maybe please?

Thank you.

Report · Nov 27, 2023

Hi @Simon336351130npk

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://get.adobe.com/reader/enterprise/

Let us know how it goes.

Regards
Amal