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Orientation Images problems

New Here ,
Dec 03, 2020 Dec 03, 2020

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I have an image orientation issue with a PDF form.

When I import an image, it positions itself in the wrong orientation. For example... If my image is vertical, it becomes horizontal. And the opposite. Or upside down. I need help! Thanks!

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General troubleshooting , Mac , PDF forms , Windows

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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Hi Sophieg,

 

Thank you for reaching out and sorry for the trouble.

 

As the image orientation changes on importing an image in PDF, please let us know if there is a form field added to the PDF for the image. If not, please share the steps you do to add an image to the PDF.

Also, check if this issue occurs on other PDFs as well.

If the issue occurs with this particular file, would you mind sharing that PDF with us?

What is the application and OS version on your machine?

It would be helpful if you share more details about the issue.

 

We will be waiting for your response.

 

Thanks,

Meenakshi

 

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New Here ,
Dec 08, 2020 Dec 08, 2020

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Hello Meenakshi,

Yes, I added a field to the form to add a photo.

I send you the PDF file here: https://marysemartin.com/wp-content/uploads/2020/11/Mon-journal-de-grossesse-actif.pdf
I am using the latest version of Adobe Reader and I'm with MacOS Mojave version 10.14.6

I also show you what happen here : https://www.loom.com/share/083a557048b84b6eb1983697cca14ac8

 

Still waiting for help,

Sophie

 

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Explorer ,
Sep 08, 2022 Sep 08, 2022

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I'm having this issue too. I cannot image why Adobe never even replied to you.

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Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

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Hi @Venessa Sylvester,

 

Hope you are doing well. Sorry for the trouble.

 

Are you trying to add the image to a form? If yes, you can change the properties when importing the image using the form filed properties. 

 

If not, you might have to manually rotate the image or check if the file is rotated to a specific degree in the explorer or finder.

 

Hope this answers your question.

 

-Souvik.

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Explorer ,
Sep 09, 2022 Sep 09, 2022

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The only properties I can access when I click on the image field is Button Properties. I see nothing about field properties.

 

When using Adobe Reader (free), my students cannot find any way to rotate the photo they bring into a picture field. The photos are rotated correctly before importing. Can you send a screenshot or something that shows what they should click on?

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Adobe Employee ,
Sep 09, 2022 Sep 09, 2022

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Hi @Venessa Sylvester,

 

So, this will not work with Acrobat Reader. It has to be done using Acrobat Pro DC.

 

Once you are on the Prepare Form page and click on the properties for the Image Field, you will get the option for Orientation on the General Tab.

 

SS_0-1662746215829.png

You may refer to the above screenshot for reference.

 

Hope this helps.

 

-Souvik.

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Explorer ,
Sep 09, 2022 Sep 09, 2022

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They are usingAdobe Reader unfortunately.

Why is Adobe Reader rotating them (-90°) when imported, since the file is correctly oriented before being placed?

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Adobe Employee ,
Sep 09, 2022 Sep 09, 2022

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@Venessa Sylvester,

 

If the main form can be edited and circulated among them, they can import the files correctly as required. 

 

It depends upon the default values selected on how the image imports to the field.

 

-Souvik.

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Explorer ,
Sep 12, 2022 Sep 12, 2022

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Setting default values where—Reader or somewhere else? The photos are rotated correctly before they are put into the field.

The main form cannot be edited, but they can fill in the supplied fields.

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