Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Pages go blank / Insufficient data for an image

New Here ,
Dec 21, 2016 Dec 21, 2016

Hello,

I have Adobe Acrobat Reader DC version 2015.020.20042 on Windows 10 Pro. Recently one issue has been annoying me. I have a habbit of leaving PDF documents open in Reader (not browser) in the evening and when I come back in the morning almost always there is at least one document that says "Insufficient data for an image". Symptoms also include missing some or all of the page content and at the end all I can see are blank white pages.

This page suggests Error Insufficient Data For An Image in Acrobat or Reader versions 9.5.2 or 10.1.4

  • set zoom to "Fit page" - does that mean that I should never ever zoom into a PDF?
  • resave the file as PDF - now I don't like the idea that I would have to let Reader modify all of my PDFs

Trying to reproduce the "Insufficient data for an image" just now I saw a "There was an error reading a stream" too and a block diagram in a datasheet is now showing up as blank. Then "There was an error processing a page. There was a problem reading this document(109)." Earlier today the same documents were fine. I closed and opened the documents and they work fine again.

It seems my open PDFs go rotten if I wait long enough. Do I have to close all PDFs at least daily if not more often to avoid these error messages?

1.8K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 30, 2017 Apr 30, 2017
LATEST

Hi Lakritsijuuri,

Sorry it has taken me so long to reply.

Could you please try installing the update for Reader and see if that works:

Launch Reader>click Help>select Check for Updates.

To download updates manually, please visit this link: Adobe - Adobe Reader : For Windows

Would it be possible to share the pdf file with us? I have sent you a private message for the same, please the check the inbox.

Thanks,

Shivam

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines