PDF file hangs when opening.

New Here ,
Jan 31, 2018 Jan 31, 2018

Copy link to clipboard

Copied

I've seen this problem in an older post, but mine is a bit different.  When opening a .pdf file in Adobe Reader, it hangs for about 2-5 minutes before letting me do anything like enlarging or going to another page. I'm using Microsoft Edge in Windows 10 on a laptop if that's important to know.  I've checked to make sure I have the updated version & it's up to date.

What's causing this? I've tried another PDF reader & it doesn't hang. 

Thanks for any help with this.

TOPICS
Crash or freeze , General troubleshooting

Views

36.0K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 31, 2018 Jan 31, 2018

Hello shirleym49699223

We apologize for the inconvenience caused, as per the description above, Adobe Reader DC hangs when you open a PDF file, Is that correct?

Please check for any pending updates of Adobe Reader from Help>Check for updates and reboot the machine after the installation of updates.

You can also repair the installation files of Adobe Reader from Help>Repair installation. Reboot the machine after the repair.

Try resetting the preferences of Adobe Reader, refer to How to reset Acrobat Preference settings to default.

...

Likes

Translate

Translate
Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

Copy link to clipboard

Copied

Hello shirleym49699223

We apologize for the inconvenience caused, as per the description above, Adobe Reader DC hangs when you open a PDF file, Is that correct?

Please check for any pending updates of Adobe Reader from Help>Check for updates and reboot the machine after the installation of updates.

You can also repair the installation files of Adobe Reader from Help>Repair installation. Reboot the machine after the repair.

Try resetting the preferences of Adobe Reader, refer to How to reset Acrobat Preference settings to default.

Reboot the machine and see if this brings any difference.

You may also refer to Troubleshoot Windows system errors, freezes | Adobe software

If the issue still persists, please share the following details:

Let us know how it goes and your findings.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 30, 2019 Jan 30, 2019

Copy link to clipboard

Copied

I have tried reinstalling ADOBe and that solves the problem for a little while and then it happens again.  This is a very frustrating problem

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 30, 2019 Jan 30, 2019

Copy link to clipboard

Copied

Hi,

I have the same issue, and it comes from the list of recently opened documents.

I use a laptop at work, and if the network that I open the documents from is not available, then Adobe Reader hangs for few minutes and then works normally. If you clear the list, Adobe Reader opens up right away.

It seems like Adobe Reader is searching for location of the recently opened files, and it takes a long time for it to give up.

I have Acrobat Pro at the same laptop, and it doesn't have this issue.

Hope, that helps.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 31, 2019 Jan 31, 2019

Copy link to clipboard

Copied

@elkhan.alishanov Thank you!  The default was set to 100!  I set it to 5 and problem solved. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2019 Nov 07, 2019

Copy link to clipboard

Copied

Elkhan: you're a genuis!

This post thread is marked as resolved, but none of the official Adobe proposed solutions actually worked. I reeduced the recently viewed list to 3 items. Worked like magic!

 

Whatever hourly rate Adobe pays its tech support staff, they should send to you! Thanks.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

Yep, that fixed it! Thanks for this solution, nothing else worked including reinstalling everything. Completely disabled recent items list and signature verification on opening and saving, no more freezes!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 28, 2021 Feb 28, 2021

Copy link to clipboard

Copied

Wow and thanks! 

 

I've been waiting hours for Vodafone invoice opening. Deleting the history and switching signatures checks off helped.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Nov 01, 2021 Nov 01, 2021

Copy link to clipboard

Copied

This solved the issue for me, too.

Thank you for not giving a useless generic answer like "uPdAtE YoUr SoFtWaRe LOL" or using the repair utility and actually providing a solution!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 13, 2021 Dec 13, 2021

Copy link to clipboard

Copied

LATEST

You are a god, my goodness this has been plagueing me for months.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines