PDF not readable

[marcusm95678640]

Hello gents,

since a few days, we have a big issue on several machines, different PDF-files looks unreadable, see attached screenshot.

The issue ist not on all machines. All computers have the identical Reader Version installed (2021001.20138).

Any ideas?

Thx

Marcus

[radzmar]

Propably a problem with the font used for the affected text portions. It's either not corrrectly embedded or has some weird character encoding or … There's quite nothing you can do about that in Reader. The problem lays in the PDF already.

[MeenakshiNegi]

Hi Marcus,

Thank you for reaching out.

This seems to be a font-specific issue and generally occurs when the fonts are not embedded in the PDF.

Could you please confirm if this happens with some particular PDFs? If yes, would you mind sharing any sample PDF with us? 

Thanks,

Meenakshi

[marcusm95678640]

Last week everything was fine on the specific computer. The files was readable, this week the same files not. On my computer (same DC version) everythink is fine, too. With a different PDF viewer on the specific computers the files are readable, too.

Unfortunately i can not share these files, there are company-data inside...

Marcus

[radzmar]

Is there eventually any update of your os waiting for a restart of you computer?

[informatiques99773541]

Hello,

We have the same issue on my compagny.

With other PDF reader like Foxit, no problem.

So it's really a problem with Adobe... 

[sweta18]

Hi,
Thanks for reaching out to us. We are sorry for the inconvenience.

Can you please share the PDF file you are using?

Also please try the following things:

1.Check the font pack version installed on your system.

If the latest version i.e. 2021.001.20135  is not installed would request you to kindly install the latest font pack from https://helpx.adobe.com/acrobat/kb/windows-font-packs-32-bit-reader.html

2.Update to the latest version i.e. 21.001.20142 & check the PDF files.

Kindly let us know if the issue still exists.

Thanks,

Sweta Karn

[informatiques99773541]

Hi,

Thank you for the answer.

How can i check the font pack version actually install ?

Best Regards

[informatiques99773541]

Antoher question,

The font pack is supposed to be installed automaticly with adobe reader's update ? 

Best Regards