PDF print jobs not being sent to printer

Report · Dec 20, 2016

Hello everyone,

We are running Adobe Acrobat Reader DC (15.020.20042.8920) on a terminal server environment.

Users send their prints to printers that are shared from a Print Server. However, many times in Adobe Acrobat Reader DC when the users click print there will not be a popup that shows the document is being sent to the printer. The printer will not receive the job and ofcourse will not print anything.

It is still possible to print through other printers.

Restarting the print spooler or Adobe Reader does not help. Only relogging the user helps. Note I've experienced this issue with 4 printers now (HP and RICOH) and have already tried replacing the drivers.

Does anyone know what the issue is? Help would be much appreciated!

Report · Dec 21, 2016

Hi kevink68015986,

Could you please try running Reader as an administrator and see if that resolve the issue:

Have you tried printing from other applications?

Report · Dec 22, 2016

Hi Adorobat,

Thanks for your reply!

I will try, but it's very hard for me to do this for the following reason:

1. The issue is not constant. One moment a user can print fine from Reader, and the next moment it will stop working until the next relog. Although printing from OTHER printers will still work.

2. The users access Reader from a Terminal Server environment, and they connect using RemoteApps. Users ofcourse do not have administrator rights.

I have tried printing from other applications when this issue is occurring. There are no issues in other applications.

Report · Dec 27, 2016

Hi Adorobat,

Running as admin does not resolve the issue.

However, here's some added context I discovered:

The printers are pushed throug a GPO as shared printers on a printserver.

The printer that is pushed through GPO will not work. However, if I add the printer again as a user through Devices and Printers (so I'll have the same printer twice) the printer that I just added will work, even though it is the same printer.

Report · Jan 10, 2017

Hi kevink68015986,

Thank you for sharing the info.

Could you please help me with the following details:

Server environment you have- Citrix etc?

Operating System?

Report · Jan 10, 2017

Hi Adorobat,

Thanks for your response.

The server environment is Windows Server 2012 R2. Users log into the server using RemoteApps.

That should also answer your Operating System question.

Thanks again for the help.

Report · Feb 19, 2017

Hi kevink68015986,

I am sorry for the delay in response.

Could you please try the following troubleshooting steps?

1- Check for Updates- launch Reader>click Help>Check for Updates

2- Disable protected mode, please visit the following link for the same:

Protected View feature for PDFs (Windows), Adobe Reader

3- Update printer's drivers.

You may visit the following links which discuss the similar issue:

Terminal Server Printing PDF's - Server 2012 R2 - Adobe Reader DC - Group Policy - Microsoft Remote ...

Printing in Remote Desktop 2012 R2 | puters.net | All about fixin' puters

Could you please confirm since when you are facing this issue? Has there been any change in the workflow?