Please help... can't use Adobe Reader because of constant BSOD errors

[eladg86357297]

Hi,

I'd appreciate any help here.

I'm using Adobe Reader for work purposes and lately I'm completely unable to use it due to repeated BSOD errors caused by even clicking a single click on PDF file in order to preview it in Windows Explorer.

The error I'm receiving is Kernel Trap Mode.

I'm using a Dell Inspiron 15, 3000 series with Windows 10 64 bits installed.

I have an Intel Core i7-5500 @ 2.4GHz with 8GB RAM.

I have the following details about my error:

Log Name:	System
Source:	Microsoft-Windows-Kernel-Power
Date:	03/05/2017 09:59:51
Event ID:	41

Task Category: (63)

Level:	Critical
Keywords:	(70368744177664),(2)
User:	SYSTEM
Computer:	BooPC

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

	<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
	<EventID>41</EventID>
	<Version>4</Version>
	<Level>1</Level>
	<Task>63</Task>
	<Opcode>0</Opcode>
	<Keywords>0x8000400000000002</Keywords>
	<TimeCreated SystemTime="2017-05-03T06:59:51.071062700Z" />
	<EventRecordID>10094</EventRecordID>
	<Correlation />
	<Execution ProcessID="4" ThreadID="8" />
	<Channel>System</Channel>
	<Computer>BooPC</Computer>
	<Security UserID="S-1-5-18" />

  </System>

  <EventData>

	<Data Name="BugcheckCode">127</Data>
	<Data Name="BugcheckParameter1">0x10</Data>
	<Data Name="BugcheckParameter2">0x80050033</Data>
	<Data Name="BugcheckParameter3">0x1506f8</Data>
	<Data Name="BugcheckParameter4">0x51ad1da6</Data>
	<Data Name="SleepInProgress">0</Data>
	<Data Name="PowerButtonTimestamp">0</Data>
	<Data Name="BootAppStatus">0</Data>
	<Data Name="Checkpoint">0</Data>
	<Data Name="ConnectedStandbyInProgress">false</Data>
	<Data Name="SystemSleepTransitionsToOn">4</Data>
	<Data Name="CsEntryScenarioInstanceId">0</Data>

  </EventData>

</Event>

Again, would appreciate any help here, since apparently I can't reach Adobe for help other than this forum.

Thank you,

Elad

[eladg86357297 · Accepted solution]

Update:

ummm, for now, it seemed I have solved my own problem

Following another thread I found here, I used the following MS install/uninstall solver in order to uninstall all Adobe Reader programs from my machine (which I was until than unable to due to a "no valid sequence could be found for the set of updates" error):

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Following the fix applied by this Solver, I was able, through Adobe Reader direct install page, to successfully re-install and run Adobe Reader.

Elad

[eladg86357297]

Hi,

well apparently I still have this issue after all.

I would appreciate any help here from anyone who has this issue:

BSOD every time I try to open any instance of Adobe, even Windows Explorer preview.

Stop code is UNEXPECTED_KERNEL_MODE_TRAP

thank you,

Elad

[eladg86357297]

Please Please Please Please help...

I can't open or even preview any Acrobat Reader document on my PC.

If there is any Adobe staff monitoring this community site - please.

Adobe does not provide any online or phone assistance, and I am using PDF files for my work.

I would appreciate any assistance here.

Elad