Skip to main content
drewl81485144
drewl81485144
Participant
December 7, 2016
질문

PLEASE HELP PDFs sent via Reader DC deliver as a page telling the other person they have to upgrade their Adobe

  • December 7, 2016
  • 1 답변
  • 560 조회

My work software exports a PDF that is a signable PDF.  When I email this to customers that don't have the latest version of Reader DC it just shows as a page telling them to upgrade.  How can I change this so that it just sends as a standard PDF that anyone can enter.  I don't care if its signable.

    이 주제는 답변이 닫혔습니다.

    1 답변

    ~graffiti
    ~graffiti
    Legend
    December 7, 2016

    They need to download the emailed pdf attachment and open it in Reader itself. It sounds like they are using a web browser that has it's own pdf viewer. These viewers work fine for the most part but if it's a pdf form (signable) especially, they have problems.

    drewl81485144
    drewl81485144작성자
    Participant
    December 7, 2016

    most of my customers are opening these pdfs on their phones or ipads.  How can change it from a pdf form to just a standard pdf that can open on anything?

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    December 7, 2016

    Not possible.

    약관 및 조건Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices