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Sarah30044816z4fn
Participant
May 24, 2023
Question

Print in Grayscale box doesn't work

  • May 24, 2023
  • 3 replies
  • 8691 views

Everything was working fine when I was using the free Adobe reader.  We intalled Adobe Acrobat Pro yesterday and now the "Print in Grayscale" box doesn't work.  I have to go into my printer settings and change it to mono.  It doesn't even work when auto color is selected.  I really shouldn't have to go deep into printer settings every time I need to change from color to grayscale.  This problem only occurs in Adobe.   Is there a way to fix this or work around?

3 replies

J
james38214041rdk8
Participant
June 24, 2024

I had the same issue and just checked my Colour Management in Adobes Preferences, changed the working space "Grayscale" to Black & White, allowing grayscale. See attached.

 

    shakashaka
    shakashaka
    Inspiring
    June 29, 2024

    That worked for me! THANKS

    E
    Evan3557454215my
    Participant
    February 20, 2024

    Go to the "properties" tab right above to change to black etc

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    May 24, 2023

    Hi @Sarah30044816z4fn 

     

    Sorry to hear about your experience

    Once you uncheck the "Print in Greyscale" and proceed with printing, Print settings will be preserved for the next time when you give the print command  

    Check under Advanced>Output>Color if it is Composite Gray, then change it to Composite.

     

    Also, make sure

    1. You have the latest version of Acrobat installed. 

    Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

    To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

    2. Update your printer driver and firmware

     

    Thanks,

    Akanchha 

    S
    Sarah30044816z4fnAuthor
    Participant
    May 25, 2023

    Whether the Print in Grayscale box is checked or unchecked has no effect on the color output which is where the problem is.  I have to go into the acutal printer settings and change the color output.  Adobe is up to date as is my printer software and firmware.  I have no problem in any other application, just Adobe.  From what I've read in here, I'm not the only one with this problem.  I also didn't have this problem with the free Adobe Reader

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      June 8, 2023

      @Sarah30044816z4fn Sorry to hear that the issue persists.

      Please reset the Acrobat's preferences once: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 

       

      If it still doesn't work, then give it a try.

      Run this cleaner tool to remove the existing installer and application’s file traces:

      https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

      Download the Acrobat installer from here:

      https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

       

      ~Akanchha

       

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