Print in Grayscale box doesn't work

[Sarah30044816z4fn]

Everything was working fine when I was using the free Adobe reader.  We intalled Adobe Acrobat Pro yesterday and now the "Print in Grayscale" box doesn't work.  I have to go into my printer settings and change it to mono.  It doesn't even work when auto color is selected.  I really shouldn't have to go deep into printer settings every time I need to change from color to grayscale.  This problem only occurs in Adobe.   Is there a way to fix this or work around?

[AkanchhaS]

Hi @Sarah30044816z4fn 

Sorry to hear about your experience

Once you uncheck the "Print in Greyscale" and proceed with printing, Print settings will be preserved for the next time when you give the print command  

Check under Advanced>Output>Color if it is Composite Gray, then change it to Composite.

Also, make sure

1. You have the latest version of Acrobat installed. 

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

2. Update your printer driver and firmware

Thanks,

Akanchha 

[Sarah30044816z4fn]

Whether the Print in Grayscale box is checked or unchecked has no effect on the color output which is where the problem is.  I have to go into the acutal printer settings and change the color output.  Adobe is up to date as is my printer software and firmware.  I have no problem in any other application, just Adobe.  From what I've read in here, I'm not the only one with this problem.  I also didn't have this problem with the free Adobe Reader

[AkanchhaS]

@Sarah30044816z4fn Sorry to hear that the issue persists.

Please reset the Acrobat's preferences once: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... 

If it still doesn't work, then give it a try.

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

~Akanchha

[Cody8675309]

I also have this issue. This is extremely frustrating! No matter what I do, I cannot get anything to print in gratscale. Please advise. 

[Karen33547107zdi3]

Same problem here. None of the suggestions I have found in the Adobe Community seem to work anymore. Please look into this #devs.

[Cody8675309]

Adobe had to remote connect and change the version of adobe. There is an issue with the current version. Once they changed the version, I had no problems.