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Print in Grayscale box doesn't work

New Here ,
May 24, 2023 May 24, 2023

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Everything was working fine when I was using the free Adobe reader.  We intalled Adobe Acrobat Pro yesterday and now the "Print in Grayscale" box doesn't work.  I have to go into my printer settings and change it to mono.  It doesn't even work when auto color is selected.  I really shouldn't have to go deep into printer settings every time I need to change from color to grayscale.  This problem only occurs in Adobe.   Is there a way to fix this or work around?Screenshot 2023-05-24 124220.png

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General troubleshooting , How to , Print

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Adobe Employee ,
May 24, 2023 May 24, 2023

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Hi @Sarah30044816z4fn 

 

Sorry to hear about your experience

Once you uncheck the "Print in Greyscale" and proceed with printing, Print settings will be preserved for the next time when you give the print command  

Check under Advanced>Output>Color if it is Composite Gray, then change it to Composite.

 

Also, make sure

  1. You have the latest version of Acrobat installed. 

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

2. Update your printer driver and firmware

 

Thanks,

Akanchha 

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New Here ,
May 25, 2023 May 25, 2023

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Whether the Print in Grayscale box is checked or unchecked has no effect on the color output which is where the problem is.  I have to go into the acutal printer settings and change the color output.  Adobe is up to date as is my printer software and firmware.  I have no problem in any other application, just Adobe.  From what I've read in here, I'm not the only one with this problem.  I also didn't have this problem with the free Adobe Reader

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