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Printer issue with Acrobat Reader

New Here ,
Jun 07, 2023 Jun 07, 2023

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Hello

I have a weird issue with one of our customers and one of their employees, they have a network shared printer which works fine for everything, the user has contact to the printer, can use the printer with everything except Acrobat Reader, nothing happens when he press "print", we've tried different settings for the print, like printing as an image, etc, but still wont fix it. But it gets even weirder, it can actually work sometime, it's literally random, it will work for like a hour and he'll be able to print from the Acrobat Reader, and then it will stop to work again.

 

And yet, it gets even weirder, he can ALWAYS print PDF files in Edge, but never in Chrome

So he can print PDF files in Edge, but not in Chrome, and almost never in Acrobat Reader.

 

Anybody knows the issue here and can suggest a solution?


Thanks!

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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[MOVED TO THE ACROBAT READER DISCUSSIONS]

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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Hi @Simon30346326camn,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader.

 

Would you mind trying the troubleshooting steps for your printer? From the description, it looks like an issue with the printer rather than Acrobat Reader: Troubleshoot PDF printing in Acrobat and Reader

 

Hope this helps.

 

-Souvik

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