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Problem opening PDF files from URL trusted location (Sharepoint)

New Here ,
Nov 28, 2022 Nov 28, 2022

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Trying to open a PDF in our Sharepoint enviroment with Adobe Reader (not Adobe Cloud) i get an error.

 

If i deactivate the Sandbox protection in Adobe Reader i'm able to open the file with no error. With sandbox protection on and even with sharepoint added to the privilleged locations it fails to open the file.

 

Continious Release version 2022.003.20258 of Acrobat Reader

 

Any ideas?

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Nov 30, 2022 Nov 30, 2022

Hi @henrikh48029402 

 

Thanks for sharing the insights. 

You did change the security preferences, and it seems to work. Did you also check the settings under Trust Manager?

If not, then please have a look and give the required permission. 

AkanchhaS_0-1669872189921.png

 

* If it still doesn't work, share a sample file with us to reproduce the issue at our end. 

 

Thanks,

Akanchha 

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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[MOVED TO THE ACROBAT READER DISCUSSIONS]

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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Hi @henrikh48029402 

 

Thanks for sharing the insights. 

You did change the security preferences, and it seems to work. Did you also check the settings under Trust Manager?

If not, then please have a look and give the required permission. 

AkanchhaS_0-1669872189921.png

 

* If it still doesn't work, share a sample file with us to reproduce the issue at our end. 

 

Thanks,

Akanchha 

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New Here ,
Dec 07, 2022 Dec 07, 2022

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Thanks

I needed to change permissions under Change settings and thereby "whitelist" out sharepoint site.

My next problem however is, that the user is prompted for login (probably from our Sharepoint site) everytime the user opens a PDF.

 

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