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I am using Acrobat Reader DC, 18.009.20044, Windows 10 Home, Office 365. My primary sources for opening PDF's are Outlook attachment, company server and hyperlink to company server from excel.
When I try to open two PDF's at the same time from excel and either of the other sources, the second PDF will not open. I have to close the first PDF and open Reader at which time the second PDF will appear.
I have found when opening multiple PDF's directly from the company server and/or an Outlook attachment, I have no issues. I am able to open as many PDF's as I like. However, when I open a PDF from a hyperlink in excel, I am not able to open a second PDF from either the company server nor an Outlook attachment. I get the same result in reverse order, opening a PDF from Outlook or directly from the server and then trying to open one from excel, will not work.
Any suggestions?
Thank you!
Well, if anyone else is having a similar problem, I finally got mine to work by opening Reader as an administrator.
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A couple of things, I have turned off Protected Mode.
Here is the System Report from Reader DC: I noticed the graphics card not being supported and have updated my driver with no improvement.
Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Medium
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Available Physical Memory: 4194303 KB
Available Virtual Memory: 3973160 KB
BIOS Version: LENOVO - 1E0
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.15063.0 (WinBuild.160101.0800)
Creation Date: 2017/10/20
Creation Time: 4:55:13 PM
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)
Creation Date: 2017/03/18
Creation Time: 2:58:42 PM
Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 2
Number of Mouse Buttons: 8
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card:
Version: 0.0.0.0
Check: Not Supported
Installed Acrobat:
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Version: 18.9.20044.251705
Creation Date: 2017/11/04
Creation Time: 2:57:46 PM
Locale: English (United States)
Monitor:
Name: AMD Radeon R7 Graphics
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.15063
Page File Space: 4194303 KB
Processor: AMD64 Family 21 Model 101 Stepping 1 AuthenticAMD ~3793 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: DESKTOP-1QAQ56T
Temporary Directory: C:\Users\Robert\AppData\Local\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: Robert
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\Windows
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Well, if anyone else is having a similar problem, I finally got mine to work by opening Reader as an administrator.
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