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Problems Installing Adobe Reader Dc

New Here ,
Feb 09, 2022 Feb 09, 2022

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I cannot install Adobe Acrobat Reader DC after installing Win11. In the installer link https://get.adobe.com/reader/?promoid=TTGWL47M (the Adobe Reader web installer), the message Adobe Acrobat Reader DC not installed appears. From the setup, I can't either, with the message "The File 'rdrservicesupdater.exe' is not market for installation".

Would you know how to fix the problem? I have installed Adobe Flash Player 11 Active X on the system and only it.

 

 

 

 

 

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Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

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Hi Samir

 

Hope you are doing well and sorry to hear that.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and install the application using the direct link https://get.adobe.com/reader/enterprise/

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

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New Here ,
Feb 09, 2022 Feb 09, 2022

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I did the entire "cleaning" process and used your link for the installation. I confess that I was excited, because it proceeded without problems until it found an error, not being able to apply a patch to the file C:\WINDOWS...\PT38CC.tmp (see the attached image).

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Adobe Employee ,
Feb 11, 2022 Feb 11, 2022

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Hi there

 

We are sorry to hear that.

 

Pleae try to create a new test user profile with full admin rights in Windows and try intsllating the application there and see if that works for you.

 

Regards

Amal

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Community Expert ,
Feb 09, 2022 Feb 09, 2022

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MOVED TO THE ACROBAT READER FORUM

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