Problems with patching to version 22.003.20258

[justanotheruser83]

Hi,

it seems, that I have a small problem with the current patch to version 22.003.20258.
A short overview of our environment:
We are currently running Windows 10 21H2 (including all patches from october 2022) x64 bit and running an Adobe Reader DC 22.002.20191 32 bit MUI.
When we install the patch AcroRdrDCUpd2200320258_MUI.msp we get an fatal error and are not able to update.
Even if we run the update interactive, it comes up with the following error:

Error 2254.Database: Transform: Cannot update row that does not exist. Table: Shortcut.
What can we do, to fix this error?
We already uninstalled and installed the product and tried to repair the product prior patching.

[Leigh26556096s14i]

I've seen this error myself, although it wasn't when I was patching, it was just on an install. The problem that I am having it that it is insisting on installing the desktop shortcut, despite me having configured it not to in the customisation tool. While I was fiddling about with that issue, I did a manual uninstall and re-install, then I saw the error that you are describing.

Do you also remove the desktop shortcut usually?

[Kaffee26559011hstz]

Well, I don't hae MUI installed but I do get the exact same error.... unfortunately I don't  have any solution/idea to contribute... 
Cheers, Frank

[justanotheruser83]

After a full day of work, I came up withe the following solution:
Complete uninstall of the old compontents of the Reader and installation of a new package, which was created with the customization wizard. 

[pasqualm25981842]

Same problem here, we had our Adobe Reader install customized for not adding the desktop shortcut and now the autoupdate is failing with error:

Database: Transform: Cannot update row that does not exist. Table: Shortcut.

Removing all the installs is an absolute pain, any possibility of Adobe re-releasing the patch with this problem corrected? Meanwhile we have disabled autoupdate as we don't want to bother our users with the error dialog

[Leigh26556096s14i]

Thanks for confirming the issue. I have advised that I will not be rolling out this update in its current state.

[17828285now8]

I think they changed something with the desktop shortcuts in this release. The old mst we were using for ages doesn't disable the creation of the desktop shortcut. However adding 

DISABLEDESKTOPSHORTCUT=1

as msi option solves the issue atleast for the reader (but not for the pro-version). I was to lazy to create a new mst with the wizard (that might work too).
This probably has something to do with rebranding. It's now called Adobe Acrobat / Adobe Acrobat Reader - they removed the "DC" from the name.

[Leigh26556096s14i]

I always create a new transform through the wizard for each release, but removing the shortcut doesn't work on this one.

[Helmuth2657940677jc]

Hi,

We are seeign the problem, and yes we customize the installation for the shortcut icon to provide a different name, we have about 1400 desktops.

[ericb93538435]

I received a tip from the folks at PatchMyPC who suggested adding the REMOVE=DTShortcut parameter and that worked for me on the msp update version 22.003.20258 for both Acrobat and Acrobat Reader. It's not clear if this is what Adobe intends long-term.

Here is the equivalent of what worked for me:

PowerShell:
Start-Process msiexec.exe -ArgumentList "/Update `"C:\<PATH>\AcrobatDCUpd2200320258.msp`" /l*v `"c:\Windows\Logs\AcrobatDCUpd2200320258.log`" /qb! REBOOT=ReallySuppress REMOVE=DTShortcut" -Wait

Command:
msiexec.exe /Update "C:\<PATH>\AcrobatDCUpd2200320258.msp" /l*v "c:\Windows\Logs\AcrobatDCUpd2200320258.log" /qb! REBOOT=ReallySuppress REMOVE=DTShortcut

(You'll want to double check the syntax.)

[ericb93538435]

REMOVE=DTShortcut broke something. We had a lot of calls this morning. I can no longer recommend that one.

[ericb93538435]

We are holding back 22.003.20258 in our environment until we get a chance for further discussion and testing.

There seems to be a (related? not sure) issue that Adobe is aware of and is working on a fix for next week: https://community.adobe.com/t5/acrobat-discussions/update-failed-error-2251/m-p/13268539 

[ericb93538435]

22.003.20263 Optional update, Oct 22, 2022 (Windows Only)
This release is a hotfix patch for Acrobat and Acrobat Reader that addresses some important bug fixes.

Bug fixes
Installers
4380514: “Error 2251.Database: Transform..” error on applying the October Release Patch
4380561: Customization Wizard is not removing the desktop shortcut with October Release

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2022qfe....

[J268728898h2r]

I tried applying this hotfix patch (22.003.20263 for Windows) over the version:22.003.20258  (Oct 11)  that will not start.  The hotifx will not install, I get the same error as when I try to UNinstall the faulty previous version: "Uninstallation of the patch package is not supported".. This error only happens with Adobe Reader. Other apps instal/uninsrtall fine.  This needs a real fix. Version 22.002.20212 worked fine. (am using Windows 7)

Thanks

[AkanchhaS]

Hi @J268728898h2r 

Sorry to hear that the issue has not been resolved for you. 

Would you mind installing the patch after

1- Closing all the Acrobat instances running in the background. Open Task Manager> Select Acrobat Processes> End Task.

2- Reboot your computer

Now try installing the latest patch from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2022qfe.... 

Thanks,

Akanchha 

[J268728898h2r]

Hi Akanchha

Thanks so much for the reply.

I think part of my problem is that I have a 32-bit version of Adobe Reader DC on my laptop  that I cannot uninstall using Windows Installer/Uninstaller. 

I tried running/installing the 32bit version of the latest patch you sent, but was unable to . I get this same error : "Uninstallation of the Patch Package is not supported" that I reported previously- see screenshots #1 &#3 in attached docx. 

I cannot install the 64bit version as I get a different error: see screenshots #2 in attached Adobe_InstallError.docx

NB.

I also ran AdobeAcroCleaner_DC2021, see screenshots in attached: Adobe_CleanerError.docx and  logfile

This made no difference as I believe it failed for a number of reasons. 

I hope you can help.

Thanx so much

J

PS. I sent this via email but it failed

[J268728898h2r]

Hi Akanchha ,

Can this issue be ESCALATED please!

As I stated in my reply, it is not possible to install this patch: AcroRdrDCUpd2200320263.msp as the same error occurs as when trying to UNinstall the existing (Faulty) version of Acrobat Reader: "Uninstallation of the patch package is not supported". [ See my Oct 30 post on 

THIS issue : https://community.adobe.com/t5/acrobat-discussions/uninstallation-of-the-patch-package-is-not-suppor... ]

 I have tried other un-installers in addition to Windows default As stated before, AcroCleaner does not work either. I have cleaned the Registry numerous times, run sfc /scannow, and other system cleaners. Same Issue still exists

PLEASE HELP. 

Looking forward to your reply.

Regards

J

[ericb93538435]

The patch is out:
22.003.20263 Optional update, Oct 22, 2022 (Windows Only)
This release is a hotfix patch for Acrobat and Acrobat Reader that addresses some important bug fixes.
Bug Fixes:
4380514: “Error 2251.Database: Transform..” error on applying the October Release Patch
4380561: Customization Wizard is not removing the desktop shortcut with October Release
https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2022qfe....