Processing error 109 in Reader but opens in Chrome

[mikew52265277]

I get the error "There was an error processing a page.There was a problem reading this document. (109)" (pictured below) when opening certain PDFs in Adobe Reader.  I have latest version installed and can duplicate error on other computers so not an installation issue.  I can take the same document and open it without issue in Google Chrome.

I have tried turning off protected mode and enhanced security and have also tried going back to Adobe Reader 11 with no success. I'm on a Windows OS, have tried on Server 2008r2, Server 2016, and Windows 10

[Meenakshi Negi]

Hi Mikew!

Thank you for reaching out, and sorry for the trouble.

As you get the error message, it generally happens when PDF is corrupted.

Do you experience this behavior when opening PDF from a particular folder?

Would you mind sharing any sample PDF with us?

Share the Acrobat Reader DC version currently in use.

Thanks,

Meenakshi

[mikew52265277]

It occurs with any PDF. We recently found the page setup workaround but had been opening PDFs in Google Chrome to print.  A little more info, this is  a Citrix hosted application using the Citrix Universal Printer Driver. Our version Adobe Acrobat DC 22.003.20322

[Emily22886266xxu2]

I'm also experiencing this same error message with every PDF that I open and try to save.  My Adobe is up to date. Very frustrating!!! Please advise!

[Sepehr N]

I'm having a similar issue and it's 2024 with no fix!

We usually receive batch of PDFs that are getting downloaded from Citrix ShareFile to a local computer and then we copy them to a network share on Server 2019. All files copy to the destination network share with no error. But when we try to open the files from the server, for some files, very randomly we get error 109.

If we check the same file that was downloaded to local computer, it all works well with no error and we can open it.

But same file that was coppied on the server gives error 109. This is very fraustrating as we can't check all 100 PDFs we are getting 1 by 1 after copying to network share, we just notice when someone need to access the files from the server and at that point, we have to find the downloaded file and copy it again which in most cases works fine after re-copying the file from local computer to network share.

We have tried disabling enhance security with no success. Tried removing Adobe 32bit and installing 64bit and also making sure Adobe is up to date.

We also ran checkdisk and SFC on the destination server.

Nothing seems to help. Please help!

[donnareiff]

I HAVE EXACTLY THE SAME ISSUE!!!!  EXACTLY!!!

[Amal.]

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again. You may also try to recreate the PDF from the original source file via Adobe Acrobat Pro and see if that works.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.

Note: Web browsers use their own PDF mechanism to render and display the PDF contents and they are not Adobe dependant.

~Amal

[Maureen5FD0]

thank you.

[Sepehr N]

Hi Amal,

Thank you for your reply!

This issue seems to occur only with PDFs that we download through ShareFile (formerly Citrix web-based application) and then copy to our network drive. When we initially download them to a local computer, they open without any problems. However, once we copy them to the shared network drive, some of the PDFs fail to open and give us error 109. If we copy these problematic PDFs back to the local drive, the error persists. Notably, the same PDFs open without issues from the Downloads folder, suggesting they get corrupted when copied to the network drive.

This problem happens randomly when we copy anywhere between 20 to 100 PDFs at a time to the shared network drive. It affects systems running Windows 10, Windows 11, Server 2019, and Server 2022 Standard.

We have already tried various solutions, including running repair tools, uninstalling Adobe and Creative Cloud, using the Creative Cloud Cleaner tool, rebooting, reinstalling Adobe, and ensuring that the latest Adobe updates are installed.

As mentioned before, recreating hundreds of PDFs is not a viable workaround, and it seems others are experiencing this issue as well.

Your assistance would be greatly appreciated!

Best regards,

Sepehr

[Emily22886266xxu2 · Accepted solution]

You need to uninstall McAfee computer security. This solution worked for me.

[donnareiff]

I have followed your instructions and am still unable to open some pdfs.  This has recently occurred.  My version is 24.02.20759 and something has happened recently to cause this problem.

[Emily22886266xxu2]

I had this exact same issue. I solved it by uninstalling McAfee security from my computer. I had a free version installed on my computer from when it was purchased, but apparently it was causing the issues with Adobe and causing this error 109. After uninstalling McAfee, the Adobe error 109 immediately went away. Hope this helps!

[Sepehr N]

Thanks for the recommendation Emily. Hope it help others running into this.

We don't use McAfee in our environment and we have tried to disable our anti-virus (Huntres) with no changes.

We still very randomly getting error 109 when trying to open some PDFs.