Processing error 109 in Reader but opens in Chrome

[mikew52265277]

I get the error "There was an error processing a page.There was a problem reading this document. (109)" (pictured below) when opening certain PDFs in Adobe Reader.  I have latest version installed and can duplicate error on other computers so not an installation issue.  I can take the same document and open it without issue in Google Chrome.

I have tried turning off protected mode and enhanced security and have also tried going back to Adobe Reader 11 with no success. I'm on a Windows OS, have tried on Server 2008r2, Server 2016, and Windows 10

[MeenakshiNegi]

Hi Mikew!

Thank you for reaching out, and sorry for the trouble.

As you get the error message, it generally happens when PDF is corrupted.

Do you experience this behavior when opening PDF from a particular folder?

Would you mind sharing any sample PDF with us?

Share the Acrobat Reader DC version currently in use.

Thanks,

Meenakshi

[mikew52265277]

It occurs with any PDF. We recently found the page setup workaround but had been opening PDFs in Google Chrome to print.  A little more info, this is  a Citrix hosted application using the Citrix Universal Printer Driver. Our version Adobe Acrobat DC 22.003.20322