"The application “Adobe Acrobat Reader DC” can’t be opened"

[Marcin98BC]

Because I received a notification from Adobe Acrobat Reader that there is some ransomware threat from a file I was downloading I blocked it, moved my Acrobat Reader DC to trash and installed a new one.

But when I am trying to open a PDF file I get "The application Adobe Acrobat Reader DC can’t be opened" When clicking OK I get a message "There is no default application specified to open the document. Choose application" When I choose Adobe Acrobat Reader DC from Applications menu nothing happens and Adobe Acrobat Reader DC moves to the bottom of my Applications list under my antivirus program. The old Acrobat Reader DC is still in the trash. How can I get the new Acrobat Reader DC to open my files? I am using a Mac with macHigh Sierra OS Version 10.13.6

[Amal.]

Hi Marcin

Hope you are doing well and sorry for the trouble. As described you are getting the error, 'The application Adobe Acrobat Reader DC can’t be opened'

Is this a behavior with a particular PDF file or with all the PDFs? Please try to open a different PDF and check.

As you have moved the application to trash and installed a new one and still not able to get it worked.

Please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html  , reboot the computer once and reinstall the application using the link https://get.adobe.com/reader/enterprise/ and then try to open the document and check.

Regards

Amal

[Marcin98BC]

Hi Amal,



I clicked on the link you provided for downloading Acrobat Cleaner, but it was to download both Acrobat Reader DC and Acrobat Cleaner. When the download started I was asked some questions on future use and when I answered them it showed that I am downloading Acrobat Creative Cloud as well. When the download was almost done the box appeared that the download of Acrobat Reader DC cannot be completed and asked me if I wanted to uninstall it or continue with installing Acrobat Creative Cloud. I clicked Uninstall, but Creative Cloud was installed anyway. When I tried to open a PDF document the message appeared that Acrobat Reader DC is not my default program, but that I can open with Acrobat DC. I chose Acrobat DC as mu default program and my PDF files open now. However I still have the Acrobat Reader DC that I downloaded yesterday in my Applications and the old Acrobat Reader DC in Trash. I don’t see Acrobat Cleaner. I am not planning to subscribe to any of the paid Adobe programs that appeared in my account.

What should I do now? It’s all very confusing. Please help.



Marcin









Nov 24, 2020 07:34 PM in Acrobat Reader
Re: "The application “Adobe Acrobat Reader DC” can’t be opened"

Hi Marcin Hope you are doing well and sorry for the trouble. As described you are getting the error, 'The application Adobe Acrobat Reader DC can’t be opened' Is this a behavior with a particular PDF file or with all the PDFs? Please try to open a different PDF and check. As you have moved the application to trash and installed a new one and still not able to get it worked. Please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer once and reinstall the application using the link https://get.adobe.com/reader/enterprise/ and then try to open the document and check. RegardsAmal

[Marcin98BC]

Hi Amal,

I did all that but I still can't open any pdf files with Actobat Reader DS.

[Amal.]

Hi there,

We are sorry to hear that. Please try to create a new test user profile on your computer or enable the root account in Mac and try using the application there and check.

Regards

Amal

[Philip26910986hw24]

Use Preview on Mac to open PDFs. Remember when Acrobat Reader just used to work?