RdrCEF.exe -- Application Error

Report · Apr 18, 2017

After latest update, I started getting following error after I open PDF files:

My system info:

Windows: Microsoft Windows 7 Professional, Version: 6.1.7601, Service pack: Service Pack 1

Adobe Reader: 2017 Release | Version 2017.009.20044

Latest entries from AdobeARM.log:

[2017-04-18 17:25:26:0175] Adobe ARM 1.824.21.4663 logging started.

[2017-04-18 17:25:26:0175] Command Line: /PRODUCT:Reader /VERSION:17.0 /MODE:3

[2017-04-18 17:25:26:0233] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}

[2017-04-18 17:25:26:0233] ProductName: Adobe Acrobat Reader DC

[2017-04-18 17:25:26:0233] ProductVersion: 17.009.20044

[2017-04-18 17:25:26:0233] ProductUACPatching: enabled

[2017-04-18 17:25:26:0270] Using CommandLine preference AUTO_ALL

[2017-04-18 17:25:26:0270] Last check for updates not expired

[2017-04-18 17:25:26:0270] Error Code: 120300

[2017-04-18 17:25:26:0271] Using registered preference AUTO_ALL

[2017-04-18 17:25:26:0271] Last check for updates not expired

[2017-04-18 17:25:26:0271] Error Code: 120300

[2017-04-18 17:25:26:0473] ARM returns ERROR_SUCCESS

[2017-04-18 17:25:26:0473] Adobe ARM 1.824.21.4663 logging finished.

[2017-04-18 17:35:08:0037] Adobe ARM 1.824.21.4663 logging started.

[2017-04-18 17:35:08:0037] Command Line: /PRODUCT:Reader /VERSION:17.0 /MODE:1

[2017-04-18 17:35:08:0078] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}

[2017-04-18 17:35:08:0078] ProductName: Adobe Acrobat Reader DC

[2017-04-18 17:35:08:0078] ProductVersion: 17.009.20044

[2017-04-18 17:35:08:0078] ProductUACPatching: enabled

[2017-04-18 17:35:08:0251] Using registered preference AUTO_ALL

[2017-04-18 17:35:09:0330] MDOV

[2017-04-18 17:35:09:0330] Error Code: 1615

[2017-04-18 17:35:09:0345] No files in Session, setting NO_UPDATES mode

[2017-04-18 17:35:12:0348] User exited

[2017-04-18 17:35:12:0579] ARM returns ERROR_SUCCESS

[2017-04-18 17:35:12:0579] Adobe ARM 1.824.21.4663 logging finished.

Thank you for your help.

Yaro

Report · Apr 18, 2017

Hi Yarol,

Please update application via Help->Check for updates to be on latest and safest version of Acrobat Reader.

We are working on similar issues, request you to try following workarounds:

Restart machine

repair application and restart machine

Provide us following information if you still observe the problem :

Check if Rdrcef.exe is crashing [Go to task manager -> observe PID of RdrCEF processes, it changes]
- enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)
- OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg

Keep us posted how it goes.

-Thanks & Regards

Sunil Soni

Report · Jan 01, 2020

I am having the same problem, here is the log file information, Could you please help in fixing this issue?

2020-01-01 15:49:17:0336] ProductName: Adobe Acrobat Reader DC
[2020-01-01 15:49:17:0336] ProductVersion: 19.021.20061
[2020-01-01 15:49:17:0336] ProductUACPatching: enabled
[2020-01-01 15:49:17:0369] Using registered preference AUTO_ALL
[2020-01-01 15:49:17:0369] Last check for updates not expired
[2020-01-01 15:49:17:0369] Error Code: 120300

[2020-01-01 15:49:17:0371] Using registered preference AUTO_ALL
[2020-01-01 15:49:17:0371] Last check for updates not expired
[2020-01-01 15:49:17:0371] Error Code: 120300

[2020-01-01 15:49:17:0574] ARM returns ERROR_SUCCESS
[2020-01-01 15:49:17:0575] Adobe ARM 1.824.35.289 logging finished.