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RdrServicesUpdater.exe - Application Error: was unable to start correctly

Diomann
New Here ,
Jun 23, 2021 Jun 23, 2021

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On Windows 2019 server I get this message while trying to install the Adobe Reader DC 21.005.20048. The software is installed then and can be used without any issues. Any ideas?

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correct answers 1 Correct answer

AnandSri Adobe Employee
Adobe Employee , Sep 29, 2021 Sep 29, 2021

Hi All!


Thanks for your time and patience.


The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update.

 

Please install the latest patch, and let us know if you experience any issues.

See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...


Regards,
Anand Sri.

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Shaun24300085qhbu
New Here ,
May 27, 2022 May 27, 2022

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In Response To Amal.

Any updates?

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Amal. Adobe Employee
Adobe Employee ,
May 31, 2022 May 31, 2022

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In Response To Shaun24300085qhbu

Hi there

 

Sorry to keep you waiting. We haven't got any updates yet from the engineering team as they are still reviewing it. Will share the update as soon as we get any news from them.

 

Thanks for your time and patience

 

Regards

Amal

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Amal. Adobe Employee
Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi @Shaun24300085qhbu 

 

Hope you are doing well and sorry to keep you waiting.

 

The engineering team is working on it however the issue is not reproducible at our end. We would request you to please capture and share the MSI logs  (Microsoft Installer Logs) from the location as shared in the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/DesktopDeployment/troubleshoot.html so that we can get this issue fixed.

 

Regards

Amal

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