Read out loud function not working in Reader XI or DC

[paulad93763527]

Hi,

I know there have been other questions raising this issue, but is there a fix? ie - without disabling protection at startup.

It is very important that our audience (who may have an impairment) can use Reader's accessibility options.

Thank you

Paula

[sb116]

Hi Paulad93763527,

For this functionality to work, Adobe Reader must have a voice selected that you have installed in your system.

For the same, please try the steps below:

• Open Adobe Reader application
• Go to Edit>Preferences>Reading(on the left side options)
• Under the "Read Out Loud Options", un check (use default voice)
• Choose a voice from the drop down menu and click Ok
• Then try the same on clicking any part of the file that you wish to be read out loud.

Let me know how it goes.

Thanks,

Supriya

[paulad93763527]

Hi Supriya,

I have been using this function for years, this is the first time I have had a problem.  It works absolutely fine with Adobe Acrobat 9 Pro, so the voices must be installed on my system.  it worked once this morning with Zira, but then stopped with any of the 3 voices.

Kind regards

Paula

[sb116]

Paulad93763527,

Please confirm if you checked it with other files too, or is it not working with a particular file.

Also, for testing purpose only, please check if it works fine after disabling the Protected mode and then you can enable it.

Thanks,

Supriya

[paulad93763527]

Hi Supriya,

I have checked it with other files, which I know worked previously.

It works with Zira voice after disabling protected mode, but not David or Hazel. When I enable it Zira works, the others don't and then Zira doesn't work again after I have tried them.

Kind regards

Paula

[paulad93763527]

Good morning

Have you been able to look into this problem?

Kind regards

Paula

[sb116]

Hi Paulad93763527,

Apologies for delayed response.

Since you mentioned it to work when disabling the protected mode, please try the steps mentioned in the link below and see if it works:

Protected Mode troubleshooting | Adobe Reader 

Let me know how It goes.

Thanks,

Supriya

[paulad93763527]

Dear Supriya,

I found nothing relevant in the link you sent. My set up hasn't changed, it was working perfectly in November and December 2016.

My main issue is that I am trying to ensure accessibility for my Disabled audience.  If they have the same problems how will they:

a. be able to receive information from me

b. find a solution to this problem if I can't?

Thank you for your time.

Paula