Reader 2019.010.20064 - XFA forms open twice then fail to load data

[SQNAdministrator]

Hi

Since upgrading to Reader 2019.010.20064 our XFA forms open twice but fail to load data from the server.

An example can be found here:  http://www.aduk.net/xfa/test.pdf

The page creates the XFA then matches it with the PDF.  The date time should display in the 3rd text box. 

This was working globally before the 2019.010.20064 update.

What do you need from me to help you fix this?  It's business critical.

Regards

Andy Davey

[keiths5887882]

Any ideas why it does not work on a mac?

Also FDF has issues?

Who do we contact for these?

[AnandSri]

Hi all,

I am sorry for the trouble you had, would you mind sharing the Mac OS version you have on which you are facing the issue after installing the latest patch of Adobe Reader 19.010.20069?

Is it specific to one PDF file or is it with all the PDF files?

Thanks,

Anand Sri.

[keiths5887882]

MacOS: Sierra 10.12.6

Safari: Version 12.0.2 (12606.3.4.1.4)

It happens on all my print routines which execute and outputs….

I can send you the entire output xfa if needed.

Keith Stephenson

Millennium Information Services

[Personal info removed by Mod: Phone number]

[keiths5887882]

It is Reader Reader 2019.010.20064

Keith Stephenson

Millennium Information Services

[Personal info removed by Mod: Phone number]

[AnandSri]

Hi Keith,

Please install the latest version of Adobe Reader 19.010.20069 from help>check for updates, or install it manually from 19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

Reboot the machine if possible and check if this happens with the latest verison as well.

Thanks,

Anand Sri.

[keiths5887882]

That was tried already.

Did you get my link to test?

Keith Stephenson

Millennium Information Services

[Personal info removed by Mod: Phone number]

[AnandSri]

Hello Keith,

We're still investigating the root cause of the issue, will share an update soon. Thanks for your time and patience on this.

Regards,

Anand Sri.

[keiths5887882]

Yes it was and has been 19.010.20069 (don’t know how the cut/paste had 64)

Keith Stephenson

Millennium Information Services

[Personal info removed by Mod: Phone number]

[keiths5887882]

see the 2nd post I had.

Can we take the offline, send my your email to [Personal info removed by Mod: Email]

[AnandSri]

Hi Keith,

Please don't share any personal information like phone number, email on the social forums/platform. Would you mind collecting the log files of the machine on which you are facing this issue and share it with us?

I have shared the steps to collect the log files by direct message, please check  your email inbox.

Thanks,

Anand Sri.