Reader 9.0 AcroRd32.exe caused Microsoft Visual C++ Runtime Library error

[_AndrewLippett_]

A client has updated Adobe Reader 8.1 to 9.0 on several machines and now cannot use Adobe Reader.

The program start, the Adobe Reader window appears but no document and then an error message is displayed that says;

"Microsoft Visual C++ Runtime Library
Program: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
This application has requested the runtime to terminate in an unusual
way.
Please contact the applications support team for mor information."

Adobe Reader has been removed, the computer restarted and then re-installed from a full installation package and the problem persists.

Does anyone have any ideas how to fix this?

[_Al_Lebeau_]

Thanks Ethan for that link - posted our issue there - hope it helps get Adobe moving more quickly.

[_MarTay_]

I posted it too!
I also called them again... "we are aware of the issue,they sent me a link to this thread as a work around, and then... Thank you for calling."

[_Richard_Moore_]

I can't quite believe this is still outstanding.

Regardless of how bad this looks on Adobe as an example of their apparent disregard for existing customers, they are actually selling a product that claims to be compatible with Windows environments. It is not. A subset does not equal the full thing and Adobes beta testers have really fallen short of the mark on this one.

Like other customers I have ended up being forced in to implementing alternative products. The response times have been abysmal and it is inconceivable how badly Adobe has handled this. Senior representatives should have stepped in to calm things down, but it looks like the damage has been done now.

It's not atypical for Adobe to be slow with development (getting with 64 bit years later than everyone else springs to mind) but this is a known bug and should be given priority over new feature sets.

[_Allen_Jacobsen_]

Its pathetic, even a request for V8 was closed by support. when I reopened it my case "disappeared"!

[_Bill_Kov_]

Hello Andrew and all -
I've had an open ticket on this in tech support for a while and in reading some of these threads - I'm still confused.

I'm on a 32 bit Vista platform.

It appears that the best answer that I see is to uninstall this trouble maker and find a copy of the last version.

I'm currently 8 projects back because I can't read pdf files that clients have sent me.

I'll check back here from time to time but if anyone has a better suggestion,I'm up for it.

Bill

[~graffiti]

>I'm currently 8 projects back because I can't read pdf files that clients have sent me.

Not sure why. There are numerous free PDF readers out there. Try a different one.

[_Bill_Kov_]

Can you make any recommendations at all? I'll go on C-net later and do a review.

Just venting here but I've uninstalled and reinstalled the program 3 different times without a solution. I guess it IS time to move on.

This is just so unlike Adobe - putting out a product with known issues. . .

[~graffiti]

A lot of folks around here seem to recommend this one: http://www.foxitsoftware.com/

[_Bill_Kov_]

Thanks so much! I'll look it up.

I appreciate the support - maybe you could drop a note to Adobe. . . :-/

Bill

[_MarTay_]

Bill, please refer to earlier in this post for the link to report the bug.
It will give you the opportunity to submit your own note to Adobe.
Click the "previous" button below until you see it.
_mark

[_Bill_Kov_]

Mark - got it and filled in same. That turned into another screen that indicated that they will probably not reply.

At the very least, this was an exercise in on-line venting. At the most, perhaps we'll get both a reply and a fix.

Thank you so much for your post. I appreciate the support.

Bill

[Guest]

Of course the version 8 deployment installer is nowhere to be found anymore. Maybe they realized many people were downloading it and thought that it was an error?

What is it now, do you have too much customers? It looks like you're trying hard to lose some!

[_Bill_Kov_]

Well, it appears that all things change and all things remain the same.

I finally got someone to respond to my request for help in tech support! Monumental!

Here's what they said, after two weeks in waiting - [paraphrased, of course]

"I'm sorry but you do not have a service plan for the new version of Acrobat Reader 9.X

Buy a service plan so that we can help you straighten out the mess that we caused with a program that was too buggy to publish to begin with."

In the interim, I uninstalled the derned thingie and found a great program on the net that loads quicker, only takes up about 3mb of room and works like a charm!

Thanks to the great contributors here who directed me to the program and who have supported the issues I've had.

B [who sometimes needs a rude awakening to accept the fact that a LOT of companies need some mentoring in customer service]

[_Allen_Jacobsen_]

for those in dire need (like I was....)

f*p://ftp.adobe.com/pub/adobe/reader/win/8.x/8.1/enu/AdbeRdr810_en_US.msi

f*p://ftp.adobe.com/pub/adobe/reader/win/8.x/8.1/enu/AdbeRdr810_en_US.exe

[_NateClark_]

I'm very frustrated with Adobe on this one.

-I've submitted a bug.
-Opened an Adobe Support case.

Now, I need to provide a solution for our company. It will need to be a different software package.

[_MarTay_]

Allen,
Does that link you posted have any fixes in it?

I am downloading it now. and what about adobe Acrobat any word on the repair for that one?
Thanks.

[_Bill_Kov_]

Hi Nate - I believe that it was MarTay that suggested a great program as an alternative - FoxIt.

I'm using it now - loads a lot quicker, takes up far less drive space and seems [still beta testing it before I buy it] like a super alternative.

http://www.foxitsoftware.com/

I did not enjoy the rather cavalier attitude from Adobe on providing a fix for 9.0. Had a support ticket in for two weeks and finally got a message stating that unless I had a support program, they wouldn't help me.

That was the convincer for me. I've been using FoxIt since.

Hope this helps.

Bill

[_Allen_Jacobsen_]

Sorry Mar Tay, not a fix, just a link to V8.10

I tried foxit but had issues with some documents (nothing would show up in FoxIT but would in adobe)

[_MarTay_]

Yeah I see that now... I need version 9..

[_Bill_Kov_]

Believe me, no you don't unless you just want to experiment and come up with a fix.

Allen - Hmmmm. The only issue I had with FoxIt was with printing. It somehow locked up my spooler but that seems fixed now.

I've become very soured with Adobe folks. Very dissatisfied with how they're handling this debacle.

They have assumed a position of complete deniability and I can't think of a better way to drive existing and potential clients away.

B

[_Smiddy_]

Nice work Adobe. We spend tens of thousands on a VL for Creative Suite 4 and can't deploy it without users getting this error. I can only scratch my head as I wonder why the hell Adobe is coldly abondoning the larger -and I imagine, highly lucrative- corporate market. The business development manager must be on crack.

[_Bill_Kov_]

Smiddy -I wouldn't expect any help - I had an open Tech Support ticket on this very same issue for almost 3 weeks. Someone finally condesended to answer after 3 weeks and the message was, to paraphrase it "if you want support for this buy a support program".

That's the day that I deleted the program and got FoxIt. It takes 2mb of space and works fine except for a minor printing issue that they fixed.

I DO hope that Adobe is lurking someplace. I'm a professional speaker and present on customer service - Adobe's given me some great new material!

[_davedwaid_]

I am so glad to have found this forum. I am the Desktop Support Manager for a large urban school district on the west coast in the US and this is huge for us. Most of our users have roaming profiles dictated by group policy in Active Directory where all the Application Data is backed up to a SAN. This error message started happening a month ago and has since caused numerous problems/corruptions of profiles on the local machine not to mention the errors and non-functioning of Adobe Reader/Acrobat/CS3/Flash etc. I guess we will go with FoxIt or roll back to Reader 8. This is really crazy because I imagine many public and private environments have the same basic setup we do. BTW - Our Web Design group does have the support package and was told they will be notified if a solution becomes available. Can you say 'check's in the mail?'

[_Bill_Kov_]

Hey Daved - we can all say "Check is in the mail".

Can you say "We're from Adobe and we're here to screw your computer up".?

I finally got sick of their lack of even basic service and made the switch to FoxIt.

B

[Guest]

Ge3oR
02.04.2009 at 03:14PM PST, ID: 23554837
I had the same problem on my 2008 TS server with Adobe Acrobat Pro 9. After some investigation with process monitor, I saw that Acrobat was crashing after searching for the c:\users\USERXX\appdata\Locallow folder. If I create the folder manually, everything works. This problem was only with Roaming profile and mandatory roaming profile.
A search then on MS Support and found this :

The LocalLow folder may not be created on a Windows Vista SP1-based computer or on a Windows Server 2008-based computer when roaming profiles are used in a domain environment
http://support.microsoft.com/kb/955555/en-us