Reader 9 won't open PDF from web browser

[_Mary_Y__Smith_]

I just installed Reader 9, and now when I click on a link to a PDF on a web page I get this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." Since I AM running version 9, this seems peculiar. Any ideas?

Mary

[_Bobby_Kearan_]

Unless of course you really need your PDF to open in your browser, then that solution is absolutely useless. Yeah, it may stop the error message, but your PDFs will open in Adobe Reader program instead of your browser. Some PDF forms and applications require IE's Active X or other browser based technology to fully function.

Some bug in the installation sometimes fails to include the path to the reader application in the Registry.

IF you need to open PDFs in your browser :

Got to Start - Run - enter "Regedit"
Browse to HKEY_Local_Machine \ Software \ Classes \ (you may have to create the following keys) Adobe \ Acrobat \ Exe \ : Change "Default" to "C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe"
It should show up in regedit like ""C:\...""
This will fix the issue, by telling the browser where to find Adobe Reader.

[_Bo_Risin_]

I am having the same issues. The problem was that I did not close down all the browser windows in IE and Firefox, before I started to install the Reader. Uninstall the Reader first, then make sure no browsers are open and reinstall the Reader. It should do the job.

[_Tallfish21_]

I finally got PDFs to work in my browser by doing the following.

1. Uninstalling Reader version 9
2. Installing Reader version 8.1 from the abobe.com website
3. I then had to uninstall via control panel add remove programs the adobe.com program, and I also uninstalled the Adobe AIR program.
4. I then checked in my Add Remove programs list and Adobe Reader 9 is still listed, I uninstall it again (why I don't know).
5. I then view a PDF file outside of Internet Explorer and I have to accept the license agreement in a popup window to get Reader 8 working properly.
6. I then go to a web page that links to a PDF file and finally I can view PDfs in the browser again.

We have around 30 PCs in our department with Adobe Reader 9 and some of them work in a browser and some of them do not, so there appears to be a conflict of some sort.

For info, I have Acrobat Professional 8.1 on my PC also.

Good Luck

ScottJ in London, UK

[_Kristy_Colvin_]

how do you install v8? I can't find how to do that? It keeps trying to install 9

[_Tallfish21_]

It is hidden behind the Other languages link on the Reader Download.

http://www.adobe.com/products/acrobat/readstep2_allversions.html

If you go to the above page, enter your Operating System, Version, and Language, and click next, you currently get the option to download either.

1. Adobe Reader 9 ( including Acrobat.com and Adobe AIR)

2. Adobe Reader 8.1.2

3. Adobe Reader 7.1.0

I downloaded Reader 8 and it is now working for me.

Good Luck
Scott

[_michael_g_jantzen_]

I wouldn't install Acrobat 8 and Reader 9 on the same pc - reason why is both applications share a lot of the same namespace - including the browser plugin.

In other words if you want 9 and like Acrobat - upgrade, or just stay with Acrobat 8.

[_Kristy_Colvin_]

Thank you! I uninstalled 9 and went back to 8. Now everything is working again.
Kristy

[_Adrian_Shaw_]

When I try to open an e-mail attachment that contains a pdf file I get the message:

"The download can not continue. Error passing voucher."

I get this same message when I go into My Documents and double click a pdf file.

I just installed V9, but this also happened in V8.

Adrian

[_m0gely_]

As for the "Registering" trick mentioned by #32, how do you register it? Maybe I don't see if because I used the Customization Wizard 9 and deployed it via GPO. It would be nice to know the registry key for this then I could deploy that across my network.

[_Kenneth_Tanner_]

I am experiencing a problem with Adobe Reader 9 when trying to view PDF files from within the browser. It causes an error which causes Internet Explorer 6 to crash. Application log shows that problem is with Acrord32.dll module.

Adobe Reader 9 will work is preferences are edited to avoid viewing in browser.

Any suggestion for a fix.?

[_Anthony_McCall_]

I was having a similar problem to this. If you updated straight from Adobe Reader 8, then this is probably the cause. I had to uninstall Adobe Reader 8 completely and then do a fresh install of Adobe Reader 9. Hope this helps.

[_m0gely_]

My fresh install still have this problem. The only work around I have found was to disable the adobe Reader plugin in Firefox so that PDF's open in a separate window.

[_Heather_McGraw_]

I have the same problem as post 35. I know that the solution is to register Adobe 9, and then you can open PDFs via your browser. But I need to deploy Adobe 9 to 150+ computers and cannot visit each one and do this manually. Is there a way to bulk register Adobe 9 for 150+ computers?

[_Wayne_Bruce_]

Checking and installing the available updates after installing version 9 worked for me. I have Windows XP Media Edition with IE7. If you have unticked "display in browser" within reader 9 preferences to get it working as suggested in previous forum messages, make sure you re-tick it, otherwise it will still not load a PDF file within the IE7 browser window.

Hope this helps someone.

[_Troy_Kutil_]

Where you able to find a solution with either GPO or the customization wizard?

[_Kuba_Lipien_]

Compiled fix for web browser pdf opening with Adobe Reader 9:

It was published above along with other registry keys, but seems that just one of them is missing after installation of AR9 (we used GPO method with Customization Wizard 9)

Windows XP x64

* start

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Adobe\Acrobat\Exe]
@="\"C:\\Program Files (x86)\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe\""
* end

Windows XP/2000

* start

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Adobe\Acrobat\Exe]
@="\"C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe\""

* end

Tested to work with both IE7 and FF3. After applying this registry patch you need to close browser windows.

Not sure if one can distribute registry patch over GPO, but i'm simply using regedit over network to import it to about 40 workstations... still not gonna help those guys managing thousands...

have fun people!

[_Kuba_Lipien_]

hey just an idea, you can actually use Customization Wizard 9 to add that missing registry key, create new transform and re-deploy :D

In CW9, Registry tab, create new key on destination machine under:
LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Adobe\Acrobat\Exe

You may need to create the whole instance of keys starting with Classes\SOFTWARE and then all following above manually.

and modify the EXE key Data to show this value:
"[READER]AcroRd32.exe"

I'm gonna test it right now.

Yep all works perfectly fine on all Windows (XP 32-bit, x64 and 2000).
Have fun big guys, it was an easy fix :)

[_Will_Mordecai_]

New Adobe Acrobat 9 prevents web browser from opening and displaying he content dut returns the "done" message from the browser activity bar. I am running the latest version of fire fox for yahoo as my browser, and once I uninstalled 7.0.9 vers for 9.0 version I cannot get the browser to display content,

Any one know what can be done to resolve this issue???

[_Tallfish21_]

The way I got it to work was to uninstall version 9 and install version 8, a step backwards I know but at least it works.

[_VunYau_Hiew_]

Solution #32 worked for me, Thanks!

Though I was wondering what Adobe is doing! I got reader 9 pre-installed in the new pc I got from DELL, just wondering what's happening with Adobe...

[_Martin_G_Taylor_]

Try downloading Foxit reader and make this your dedicated reader. This fixed all my reading problems instantly.

[_meadow_alpine_]

YES, but HOW you re-install Adobe reader 8 or 7 - I CANNOT find it on the Adobe website (it just alwasy takes you to the download page for Reader 9) and am reluctant to trust downloads from elsewhere!

[~graffiti]

Choose an older OS in the download area.

[_Arno_Arengu_]

We got this error, when with customization wizard set "display PDF in browser" -> disabled and user is activating open PDF inside browser mode. All cases with enabled settings and "disable and lock" seems to be OK.

[_m0gely_]

Kuba you rock. #54 is what I used for a solution and my test station worked great. I'm setting Reader 9 to redeploy. Oh this is great! Thanks again!