Reader DC "send file as e-mail attachment" button not working: Outlook 2016

[Guest]

I have four or more affected systems with managed users and domain admins all reporting the same issue.  All systems running current software.  Reader DC "send file as e-mail attachment" does not open a new outlook e-mail window and as a result does not attach file.

I've already tried all available preference settings, how to fixes found.  Reader is configured correctly.

[enri91]

Could you send me the workaround?

I've some users having this issue

Many thanks

[leonid6342640]

Hi! Could you send me the workaround? Please!!!

[ICTafdeling]

Could you also send me the workarround?

Thanks.

Jack

[C N 113]

Could please you send me the workaround as well?

Chrisan

[helmutj2024682]

may I have the workaround also - and don't forget to inform us, when a solution is ready

I just do a "workaround" with saving the file and do a new e-mail with attaching this - hope there is a more optimized solution

i have Windows 10 (32- and 64-bit), Office 2016 (32- and 64-bit) and multiple Adobe programs (Reader, Reader DC, Acrobat....) - I don't know why, but on all I have problems with sending as attachment and filling forms with using send by reader programs.

thanks in advance

[johno86813512]

I have not received the workaround yet.

[NBSITSupport]

can you please send me the work around.  email itsupport@yournbs.com

thank you

[jarlk86882353]

HI

Could please you send me the workaround as well?

[personal info removed by Mod]

Jarl

[adamr74939399]

I'd like the workaround sent to me, too, please. Or, you could post the workaround here, since it seems so many of us have this issue. Thanks.

[doug9049385]

Please advise the work around steps in a e-mail.

We have many users needing this function back.

Thanks.

[Guest]

Can you send me the workaround to have un happy users..

Windows 10 v.1607 - 64 bit

Adobe DC version lates

Office365 - 32 bit

[AshuMittal]

Hi,

Please refer to my post here: Re: Reader DC "send file as e-mail attachment" button not working: Outlook 2016  for the workaround.

Thanks,

-ashu

[damonl52872973]

Please let me know the fix, I'm having the same issue. No formal error only the following message, "An error occurred while sending mail."

[jhansen@insidefb.com]

Ours is 64bit.  Had a phone message over the weekend that Adobe tried to call me (umm, I don't work weekends!) so I called them back just to ask if what they had me try of installing the 2010 MS Visual C+++ Redistributable fixed my problem.  I told them on FRIDAY, that it didn't.  So he said he will prioritize this to urgent and get back to me...again.  What do they do, they call me (when I'm on the phone), leave a message and SAME THE SAME DARN THING!!!  Now they said they would call me back in a half hour, which has been a half hour ago!  Not getting lunch hour.  I really think they have no idea how to fix this. 

[tiberriver256]

Hi,

I would like the workaround as well.

Thank you,

Micah R

[gatehousea32652530]

We are having the exact same issue on multiple machines running Windows 10 64bit and office 2016 32bit (o365).

Please fix this!

[KennCHR]

We are experiencing the same problems.

Office 365 – 2016 – 32 Bit –

win 7 pro – 64 bit

Newest adobe reader Dc version (did uninstall and reinstalled from adobe.com

[coleo2194882]

I am having the same issues. All on Windows 10 machines with office 365 x32 and Adobe Reader DC Version: 2015.020.20039

[Guest]

Hi,

Please send me the workaround aswell.

Office 365 - 2016, 32 and 64 bit

Windows 7 Enterprise, 32 and 64 bit

Adobe Reader DC lastest version from get.adobe.com

[Guest]

Could you send the workaround to me too please?

[Guest]

Hi,

Can you provide me also the workaround and also tell me when the FIX should be available?

Thanks in advance!

Lesley Persyn

[kristophers43697259]

Can you send me the workaround as well?

Thanks

[jhansen@insidefb.com]

I have two case numbers to Adobe support as of today.  They said they need to escalate to their Senior people and it will take 48-72 hours before I'd get a call.  Looks like they've known about this issues for awhile.  This is what's happening to us:

64BitMAPIBroker.exe error when opening new message thru Adobe Reader's
email mailto: button. Last week it worked, but now when users open an .PDF what
has a mailto: button setup, it pops up an error of 64bitmapibroker.exe
referencing mso20win32client.dll. It shows on Win 7 user computers, with Win
10, it shows up in the Event Viewer. We have Office 365, so we tested a
computer that only has the CD ver of Office 2016, and it works fine there. We
removed Office 2016 and installed Office 365 and the error happens again.
Outlook is suppose to open a New Message with the .PDF automatically attached
and the mailto: filled out. Help!

I have a Surface and it does open a new message when I click on the
email button. It only has Visual C++ 2008 Redistributable. So I made my
computer the same, removing 2005 and 2010 software, rebooted, and didn't work.
Then tried to download the 2010 like Tech Gurvinder suggested, rebooted and still
same error in Event Viewer. Had my assistant do the same and doesn't work. so
the solution he gave me doesn't fix our problem.

If there is a work around, I'd like to know it please... Thank you!

[Guest]

Can you please send me the workaround as well?

fernando.pedreira@witherstrans.com

Thanks!

[annamoram]

Please send me this workaround as well! Thanks!