Reader DC removes form fields after signing and saving

[robvnet]

I've created some interactive forms for our organisation to use, using Acrobat DC. Early testing was ok, however recently I've noticed when signing and saving a form in Reader DC, the interactive fields disappear and the form becomes a flat, field-less page.

Anyone else experience this, or know what the cause or remedy is?

I should add this was on Windows 8.1 running the latest Reader DC.

Thanks

Rob V

[Meenakshi Negi · Accepted solution]

Hi robvarghese,

If you are trying to make changes in the fields after signing the form, it is not possible.

Once you add signature to a PDF form, you cannot make any changes to that file.

Let us know if you are referring to something else.

Regards,

Meenakshi

[robvnet]

Hi Meenakshi,

Thanks for your reply.

So is this the normal behaviour within Reader DC to allow one sig only then lock out the fields?

I guess in a way that seems practical and makes sense, but how do we deal with situations when multiple delegates need to sign the one form? The form in question needs up to five signatures!

Thanks

Rob

[Meenakshi Negi]

Hi robvarghese,

You can create signature field for each signer using either Adobe Acrobat or Adobe Sign.

Please refer the steps provided in this help link : How to get multiple signatures on a document | Adobe Acrobat DC tutorials

Let us know if you have any query.

Regards,

Meenakshi

[robvnet]

Hi Meenakshi,

Thanks for the suggestion, however using Adobe Document Cloud is a more complex and costly solution then we'd like to use at this point. I was hoping the PDF forms could follow a simple flow of receive by email, sign, save and send by email to the next authoriser. So I'll look at an alternative solution.

Thanks anyway for clearing up my initial query. At least I know using the in-app method, docs can only be signed once.

Regards

Rob Varghese

[Meenakshi Negi]

Hi robvarghese,

Sorry for the delay in response.

It seems that you have misunderstood the last statement. Let me rephrase it.

You need to create/assign the signature fields on PDF form using Adobe Acrobat DC or Adobe sign and then send it using "Send for Signature".

Then each signer can sign on that form using Adobe Reader DC.

Let us know if you have any queries.

Regards,

Meenakshi