• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Reader doesn't open properly

New Here ,
Feb 08, 2017 Feb 08, 2017

Copy link to clipboard

Copied

I keep getting a message that says Acrobat could not open.  What's up?

Views

559

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 08, 2017 Feb 08, 2017

Hi Steves5941261,

The application might got corrupted.

You may please uninstall the existing application using the cleaner tool-Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

And download the latest one through- Adobe Acrobat Reader DC Install for all versions

Let us know if that doesn't work.

Regards,

Akanchha

Votes

Translate

Translate
Adobe Employee ,
Feb 08, 2017 Feb 08, 2017

Copy link to clipboard

Copied

Hi Steves5941261,

The application might got corrupted.

You may please uninstall the existing application using the cleaner tool-Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

And download the latest one through- Adobe Acrobat Reader DC Install for all versions

Let us know if that doesn't work.

Regards,

Akanchha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2017 Feb 09, 2017

Copy link to clipboard

Copied

Thanks, your suggestion worked although I had some trouble uninstalling and

reinstalling Reader.

The uninstall program did not work so I resorted to shredding the installed

version of Reader with McAfee. After several unsuccessful tries at

reinstalling the Windows 10 version of Reader DC, I was finally successful

by installing the Windows 7 version. I guess this is because my PC was

originally running Windows 7 but was upgraded to Windows 10.

*Steve *

*"Any intelligent fool can make things bigger, more complex and more

violent. It takes a touch of genius and a lot of courage to move in the

opposite direction" - Albert Einstein.*

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 09, 2017 Feb 09, 2017

Copy link to clipboard

Copied

Steves5941261,

Thanks for putting your efforts and sharing the steps you followed.

and its good to hear that you managed to make it work.

Let us know if there is any further assistance is required.

Akanchha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 22, 2022 Oct 22, 2022

Copy link to clipboard

Copied

LATEST

my pc os is windows 7

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines