Reader is crashing when trying to launch

Report · Dec 30, 2016

I formatted my laptop today. I have Windows 7 Home Premium 64-bit. But I'm unable to download Adobe Reader despite several attempts. The installation completes, but when I launch Adobe Reader DC, a pop up says "Adobe Acrobat Reader DC has stopped working". On clicking problem details, I get the following:

Problem signature:

Problem Event Name: BEX

Application Name: AcroRd32.exe

Application Version: 15.20.20039.7108

Application Timestamp: 57eee485

Fault Module Name: AcroRd32.exe

Fault Module Version: 15.20.20039.7108

Fault Module Timestamp: 57eee485

Exception Offset: 000eb61b

Exception Code: c0000417

Exception Data: 00000000

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 16393

Additional Information 1: 853a

Additional Information 2: 853a97648cd021fe2289f2ee4134b5a2

Additional Information 3: 813d

Additional Information 4: 813d98b148e4721cfa194f23680e14a8

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If the online privacy statement is not available, please read our privacy statement offline:

C:\windows\system32\en-US\erofflps.txt

Please help! Before formatting, I was happily using Adobe Reader!

Report · Dec 30, 2016

[moved from Installing, Updating, & Subscribing to Acrobat to Acrobat Reader]

Report · Dec 31, 2016

Hi,

Could you please try running Reader as an administrator and see if that works:

Locate Reader's shortcut on desktop>right click>select Run as administrator.