Reader not staying in "Mac-"fullscreen

Report · Feb 08, 2022

On my MacBook, I am using Adobe Reader in fullscreen mode (by clicking the green circle on top left of the Adobe Reader window, not by using CMD+L which is a different fullscreen mode that I do not prefer).

The problem: Adobe Reader leaves the fullscreen mode constantly, e.g., after I closed my MacBook, when I plug in or unplug an external monitor, after my MacBook went to sleep mode.

As I work with Spaces in Mission Control on my Mac a lot, having various programs open, only Adobe Reader shows the described behavior of leaving fullscreen mode while all other program stay in fullscreen mode all the time (e.g. Safari, Chrome, Microsoft Excel, some other apps).

Any advice or help how to make Adobe Reader stay in fullscreen mode as other programs / apps do and I think would be the expected behavior?

I am using Adobe Acrobat Reader DC Build: 21.11.20039.0.

Report · Feb 15, 2025

Were you able to find a solution?

Report · Feb 18, 2025

Unfortunately, no. The same problem remains.

Report · Jun 17, 2025

Hello @Alex23053788vjt6

I hope you are doing well, and we are sorry for the trouble and for the delayed response.

Could you please install the latest version of the Acrobat Reader app on the machine: 25.001.20529 (Mac), planned update June 10, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

Try disabling “Displays have separate Spaces” in System Settings > Mission Control, then restart your Mac. This has helped with full-screen stability in some apps.

Workaround: Keep External Display Consistent (if possible). If you frequently plug/unplug an external monitor, Acrobat may not re-anchor the full-screen window to the correct Space or resolution. If you're using dual screens, try mirroring displays or reconnecting before launching Acrobat.

If the issue continues with the latest version of Acrobat Reader, please provide the following information: the current version of the operating system on your device, a quick screen recording with the steps and workflows to replicate the issue, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

Report · Aug 12, 2025

Hello Anand Sri,

the issue still remains under Version 2025.001.20623 (Mac) and macOS Sequoia 15.6

Example to reproduce issue: Open PDF in Adobe Reader, enter full screen on external monitor. Close lid of MacBook, wait till external monitor also goes black and MacBook is in sleep. Open lid of MacBook again and see that the PDF file is opened in "window mode" on internal MacBook display.

Disabling “Displays have separate Spaces” is not an option for me.

Report · Aug 12, 2025

Hi @Alex23053788vjt6

I hope you are doing well, and thanks for sharing the details.

Could you please check the workflow with the latest build of Acrobat Reader 25.001.20623 Planned update, Aug 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

Report · Oct 05, 2025

Same issue here, no solution yet. Ps. Customer services these days are not specialists at all, so they can only provide solutions such as reboot your computer or update your software. Please include real developers who know their bugs and could fix them please!

Report · Oct 08, 2025

Hello @shawong32

I hope you are doing well, and thank you for reaching out.

If you are experiencing this issue with the latest version of the freeware Acrobat Reader (version 25.001.20756, Planned update: Oct 01, 2025), can you collect the logs as suggested in the previous post, so that we can investigate this further? Please also share the version of the operating system.

Thanks,

Anand Sri.