Reader Open errors

[steve_pamc38012592]

I continually get the following when opening any PDF with Reader: 

"The application was unable to start correctly (0xc0000022)."

Windows 8.1

[AnandSri · Accepted solution]

Hello Stevepamc,

We apologize for the inconvenience caused, as per the description above, when you open a PDF file in Adobe Reader, you get an error message "The application was unable to start correctly (0xc0000022).", is that correct?

Please try the following steps to resolve the issue:

• Save your work and close all the applications.
• Run the repair for the of Microsoft visual C++ 2013 Redistributable(x64&x86) and try again.

        To repair: Go to > Control Panel > All Control Panel Items > Programs and Features > Visual C++ Redistributable 2013 (right click            and repair)

• If the above step doesn't help. Uninstall it completely and try reinstalling it.
• You may download the setup using this link from Microsoft Download Centre: Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download...
• Restart the computer.
• Locate the application icon>right click on it>choose run as an administrator.
• Follow the steps from the following KB doc to run the application as administrator permanently Run an Adobe program as administrator | Windows 7, Vista (This is also applicable to Windows 10 operating system)

If the issue persists, please share the following details so that we can assist you in a better manner:

• What is the dot version of Adobe Reader installed? To identify, refer to the steps mentioned in Adobe article Identify the product and its version for Acrobat and Reader DC
• Is it specific to one PDF or you get the error message while opening all the PDF files?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[steve_pamc38012592]

Here’s the version of Adobe Acrobat Reader. I think it’s current….

I don’t have Microsoft Visual C++ 2013…..the last one on my system appears to be 2012….

[steve_pamc38012592]

I downloaded and installed the Visual C++ 2013 support....so far so good...

I see my screen prints did show up.....Acrobat version is 18.011.20040

I've opened several PDFs and not seen the error again....

Thanks..

[AnandSri]

Great! Good to hear that the issue got fixed and you are back on track. Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.

[steve_pamc38012592]

That didn't work for all of them....On some PDFs I'm still getting 2 error codes:

0xc0000022 immediately followed by 0xc0000142.....

[steve_pamc38012592]

I didn't have C++ 2013, so I installed it....then I removed and reinstalled Reader DC...

Neither of these were ultimately successful....Errors 0xC0000022 and 0xC0000142

continued to repeat..

I saw in another post, on this subject, the suggestion to modify AcroRd32.exe to run

as administrator....

So far, in testing that has eliminated those errors, however now I get a Windows request

for the program to modify my computer, each time I try to open a pdf...Answer of Yes will

allow the open to proceed, No will cause the open to fail...

Hopefully this will help Adobe find and correct the root cause of this problem.

Windows 8.1 and Adobe Reader DC 18.011.20055

[steve_pamc38012592]

Please review this post again….I have added additional information….

Marking the suggested solution as correct was premature…

[AnandSri]

Thank you for sharing the workaround, will share the same with  the concerned team so that this can be investigated and a fix can be shared.

Thanks,

Anand Sri.