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Participant
September 13, 2011
Question

Reader X Printing Problem

  • September 13, 2011
  • 15 replies
  • 62406 views

I manage a lab at a university that about a couple hundred students go through each day. About a week ago, we started having a lot of the students come up to us and say that they can't print the PDF from Reader X, yet they can print from any other program just fine. Some are able to print if they open it with a browser (firefox, chrome, or IE), and some can't. The problem seems to happen randomly to students. I thought maybe it was an error with the new protected mode on Reader X, but even when I turned it off some still couldn't print. This complaint happens about 10 times a day with different PDF files.

Any thoughts?

    This topic has been closed for replies.

    15 replies

    Participating Frequently
    October 2, 2014

    First let me state that this is my solution on a Macintosh running 10.7.5 and Acrobat Pro X (with all the latest updates).

    This problem started for me just this last weekend. I have been to every so-called solution that I could find via a Google search and NONE of these "solutions" even by the self-tagged "experts" work. PERIOD!

    I decided to follow one suggestion to install Acrobat Pro 9. However, instead of uninstalling Acrobat Pro X first, I left it installed.

    During the initial startup of Acrobat 9 after installation I was offered the option of installing an Extra feature called Adobe PDF Printer which allows me to "Create Adobe PDF files from any application by printing to Adobe PDF Printer". I opted in to that extra.

    Once Acrobat Pro 9 had started I tested it using one of the PDF files that had failed to print with the dreaded "No pages selected......" error messages. THE FILE PRINTED AS EXPECTED!

    I then decided I would uninstall Acrobat Pro X, but on a whim decided to try to print the same PDF file that had just printed using Acrobat Pro 9 one more time. IT PRINTED!

    All I can figure out is that somehow selecting the option to have Acrobat Pro 9 install the option for allowing other applications to create a PDF repaired something within the Mac operating system. Just a guess.

    Hope this helps someone.

    askar205
    Participant
    August 27, 2014

    I am also suddenly having the same problem.  Adobe X version updated yesterday and it is not print from my computer only all of my colleagues can print. our printer is network printer there is no any issue with printer and its printing from all other application eg: word, excel, PDF complete like that applications. mine only upgraded to x version. kindly assist me to work properly...

    Participant
    March 20, 2014

    I'm using Vista 32 bit, and Adobe Reader will not get off the HP Deskjet D1500 printer when it's opened standalone.  If I open the same pdf in the browser with acrord32 the printer that is installed comes up (HP Envy 4500).

    Uninstalled all printers and tried reader standalone, it told me I need to install a printer.  Installed cutepdf, then tried again, Adobe reader only recognized, as before the HP Deskjet D1500.  Have tried everything uninstalled reader a few times and reinstalled, used the adobe cleaner IT tool and reinstalled.

    The only thing that works is a 3rd party PDF reader.  I finally broke the seal and installed a different reader.  I'll have to teach the family to use it, but I haven't seen a viable resolution for this problem.

    Matt

    Participant
    May 23, 2012

    We have the same problem but have further narrowed it down.

    This happens to us when the PDF is being printed directly from a gmail attachement if the computer has Acrobat X on it.

    If the PDF is downloaded and then printed from the local machine it works fine, if they have an older version of Acrobat it works fine.

    Participant
    January 27, 2012

    I have had Adobe X for a while with no problems printing except tonight.  I tried printing some bank statements from my bank and as soon as I hit print I get a warning that Adobe has to close.  It opens the file fine, but I can't print.

    Adobe Employee
    January 27, 2012

    Hi,

    Please apply the fix available at http://kb2.adobe.com/cps/928/cpsid_92870.html for this issue.

    Thanks,

    Atul

    Participant
    January 27, 2012

    Atul,

    That fix worked. Thanks

    Participant
    January 26, 2012

    1) Are you using Acrobat or Reader?

    Reader X

    2) What is the version of Acrobat or Reader you are using? The latest version is 10.1.1 and I would request you to keep the application up-to-date. You may do so by going to Help-->Check for updates. Kindly report back if the issue is fixed or not after the update.

    10.1.2

    3) Do you see the issue occuring with specific pdf documents or all pdfs? Could you share your pdf documents at atulagar@adobe.com -- all pdfs

    4) what is the make of the printer? what is the make of the driver?

    hp laserjet 4

    5) What is the exact nature of the issue? print does not come? or Do you see any error dialog while printing? or anything else?

    when I try to print, I "adobe reader has stopped working"  a problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is availabel.

    Participant
    January 26, 2012

    I just unchecked "enable protected mode at start-up" under Edit/Preferences/General and now it seems to be printing fine.  

    Participant
    January 27, 2012

    I've been having the same issues. Downloaded AdobeX Reader on 1/12/12 and installed. Aftwards nothing would print. Old versions of Reader have worked just great.

    After searching the internet for about 30 minutes I happened upon this post. I did what mvbaums15 did. Under Edit/Preferences/General I unchecked "Enable Protected Mode at startup".

    Now all PDFs print just fine. Thanks Adobe. Fix your stupid program!

    Participant
    December 27, 2011

    Reader 10.1.1

    OSX 10.7.2

    Xerox Phaser 6200DP (latest avaliable driver update)

    I cannot print reliably from Adobe Reader.  There is some odd interaction between Reader's print dialog box and the OSX print dialog box. 

    If I go to the "printer" tab in Reader's dialog, to set the printer up, then go back to Reader and hit "print" I get a message saying that I have not selected a page range - no matter which way I select the page range.

    If I avoid touching the "printer" button in the dialog box, then I can print - BUT the document will not print using the printer features such as double-sided printing, even when the OSX printer settings are selected for it.

    This problem does NOT occur with Acrobat Pro 9.4.6, which uses the OSX print dialog box instead of using an Adobe-specific one.

    The problem also does NOT occur when using Mac OSX 6.

    The problem appears to be specific to Reader 10.1.1 and OSX 7.

    Participant
    December 8, 2011

    I am suddenly having the same problem.  Adobe will not print from my computer although everything else does.

    Adobe Employee
    December 9, 2011

    Dear User BrigetteAB,

    Thanks for reporting your problem. We look forward to resolve your problem in time.

    Could you please give us more information of the issue? I would request you to answer some of the queries mentioned in post 7 of this page(dated 23 sept) by Atul Agarwal, that would help us out to investigate the issue further.

    Thanks and regards

    Adobe Systems

    Participating Frequently
    December 9, 2011

    I hope I'm in the right thread even if my printing problem is quite specific.

    I'm french, formerly working in IT and now retired since a couple of years.

    Up to now (a few weeks ago) I was still using an Acrobat Pro version. Not really compliant with my new environment, Win 7 Pro and Office 2010.

    So, I've installed Adobe Reader X only,  as MS Office is able to directly generate a PDF file.

    All my archives (either directly provided by Office or scanned when necessary) are PDF files.

    I still need, in order to communicate with the french administration, to fill some PDF document with formulars.

    Fine Adobe reader X is still able to do so.

    However it's impossible to record the resulting document. Reader X warn us that the document will be cleanned-up before. Not really usefull to archive a tax declaration for exemple.

    The only (proposed) way is: print your document.

    Should I print it, really on a paper and scan it just after? Crazy isn't it?

    So, I've installed PdfForge (last version) in order to print (as required) but in a virtual printer.

    Flop.

    It doesn't work and I get two white pages, the second one containing only

    ERROR: undefined

    OFFENDING COMMAND: eexec

    STACK:

    /quit

    -dictionary-

    -mark

    Curious...

    By the way, I've found a way to bypass this issue.

    MS OneNote is installed.

    I just print my PDF formular based document in OneNote.

    Then I print (ie. Save As) the required page as a PDF document!

    There a probably a lot of "good" reasons from an Adobe point of view to impose such constraints. (Why not enabling the saving of the document with the added information? Why PdfForge printer doesn't work with Reader X?)

    However, I don't think it's really usefull (helpfull) for the end user.

    Regards

    Marc

    Participant
    October 12, 2011

    We had an issue last Monday where users would print PDF documents and all they received was a line of ASCII characters with the file name, then a continuous stream of paper with a single character on it.

    At the time we were using the HP PS driver on our HP 9050 series printers, none of our Canon printers were being affected, so we put it down to printer driver.  We had successfully used the PostScript drivers since re-setting all our printers up in March 2011 after a move.

    So I changed the driver to the standard PCL 5 HP driver.  Again the same issue occurred - I must say that we did have some success intermittently with trying the "print as Image" function, however not all the time.

    Then I changed the driver to the HP Universal PCL 6 driver.  After doing that, no problems at all.

    So if you find you are having problems only on your HP's - apparently there's been intermittent issues with Acrobat printing on HP's as far back as 2008, according to heaps of documents I found through Google searches - then give the Universal driver a go.

    September 25, 2011

    Hi Atul, my laptop has just updated to Adobe Reader X and I cannot print anything, the screen freezes on the print spooling text box, sits at 0% and my whole laptop freezes, I have to switch off and reboot.  I am running Windows Vista, and I have tried printing to a File but exactly the same thing happens.  This has happened to me before but has always been resolved when I've checked for updates and run them.  I have checked and there are no updates for me to run.  I have a pile of school letters I need to print, help please, any suggestions?

    My printer is a Cannon MP620, which I've had and been using happily for a couple of years now.   I just tried again, without the printer connected, and it did exactly the same thing.  It didn't even got as far as registering that the printer wasn't connected, just started to spool the document and everything froze again.  I have a message in my Windows problem solver, saying I blue-screened and the laptop froze to protect itself, to do with software or drivers it says.  I'm not techie enough to know which, but it can only be about the printing problem?

    Okay it looks like I can print older pdf's, just the latest updates from the school which are causing a problem.  I will forward one on to you Atul.

    Many thanks,

    Chris