Reading Untagged Document with Assistive Technology

[joek96641889]

Someone please assist - As of recently everyone in our company is starting to receive the "Reading Untagged Document with Assistive Technology" "An assistive technology like a reader may be running on your machine" message anytime they try to print a PDF only in INTERNET EXPLORER. I highly believe a windows update of some sort turned this feature on for all computers but I can not find anything online. I see posts on people fixing it by renaming some files on the HD to old but I'm not trying to do that for 1k plus computers. Another weird thing is as the viewer has changed as some PDFs don't open full page anymore. This happened the same exact time as the reading untagged documents message started appearing. I thought it was something with the narrator as that's what someone suggested but it has not helped after disabling. I tried looking at updates but nothing makes sense. Anyone else get this recently?

[Test Screen Name · Accepted solution]

Look into newly installed software and utilities even if at first glance they aren’t relevant. including auditing and security software. A lot of software uses accessibility “hooks” to track what is going on.

[joek96641889]

THANK YOU SO MUCH!!! There was a recent piece of security software updated called "Digital Guardian" . I uninstalled DG just to see what would happen and boom! Error went away!!!! DG will reinstall but at least I know what's causing the issue and I will get them to resolve it now! Thank You AGAIN!!!

[leo_3435]

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