Recent files list not updating in Acrobat Reader on Mac

[adam.sarpatki]

So the long and short of it is in the title: the recent files list is not updating in my Acrobat Reader. I've been noticing this behaviour since the end of February/the start of March. I don't know the exact date, but I know I had a job where I had to juggle tons of PDFs, and it was a pain.

I have three machines, I checked all of them, and the recent files list doesn't work on any of them.

Version 1.

Acrobat Reader version: 2024.002.20687

macOS version: Sonoma 14.4.1. on an M1 Mac Mini

I've reinstalled this today, just to see if it changes anything. It didn't.

Version 2.

Acrobat Reader version: 2024.002.20687

macOS version: Ventura 13.6.6. on a 2017 Macbook Pro

According to this version's recent files, I last opened a pdf file on 14 March, which is not true, I just opened a file to test it. I'm also not signed into my Adobe Account here, unlike with versions 1. and 3.

Version 3.

Acrobat Reader version: 2024.001.20643

macOS version: Sonoma 14.4.1. on an M1 Macbook Air

On every version, my settings look like this:

And if I sign in in a browser, my recent files list is still empty.

So, what should I do? I'm working with PDFs all day, the recent list is my best colleague. 🙂

Thank you!

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[MeenakshiNegi]

Hi adam.sarpatki,

Thank you for reaching out.

Please share the screenshot for the desktop application showing the recent list. Also, let us know if the issue started after the recent update or if it was the same as in February.

We tried replicating the behavior on our end, and it works fine. It would be helpful if you could share the screen recording of the issue so we can share it with the team. 

Thanks,

Meenakshi

[adam.sarpatki]

Sure, I recorded a Loom for you showing the issue: https://www.loom.com/share/b72bab834a3343058cc4b2c030b432ca?sid=7e6a200d-8974-4a12-9896-6abdd42382f0

I hope everything will be clear, I was trying to find files and folders without any sensitive info.

1. The test_pdf file I opened was stored locally. That showed up on the Recent list without issue.

2. Then I opened a file from Google Drive, like I always do when I'm working, straight from Finder. That didn't show up, even though it was downloaded.

3. When I linked Google Drive and Adobe Acrobat, the same file did show up on the list. Which is strange. I didn't know this "add file storage" feature existed. Still, it would be nice if it wasn't required for files from Google Drive to show up on the list.

This issue started kind of at the end of February. I don't know the exact date or if it was before or after the recent update, sorry. The issue is also present on my Macbook Air which has a previous version of Reader (see my previous post), but that's about all I can say on the matter.

[adam.sarpatki]

Hey, @MeenakshiNegi, sorry for not tagging you in my previous reply. I've only just noticed that I probably should've done that.

[Jeni Reid]

Same issue here too.  Started after last update.

Adobe Acrobat Pro version 2024.002.20687

Macbook Pro 2020

Sonoma 14.4.1

[Paul Capp Con32986874imi9]

Hello. I am having the exact same problem and it only started recently.  I am using a MacBook Pro with Sonoma 14.1, 2.4 GHz 8-Core Intel Core i9 processor. Need resolution. Very incovenient issue.  Thank you

[mikem30577428]

Same exact issue in Acrobat DC on Mac. Started today when it updated to Version 24. I've had more than a dozen PDFs open since then and not a one of them has added to Recents in the desktop app or the web app.

[ottomancer]

Same here - recent update to Acrobat has stopped my recents list working. No PDFs get added to the recents list since the update. I am on Macbook Pro M1 Pro with Ventura 13.6.6

[GonFishing]

I am having the same issue. The list of recent files on the Home tab, "Open recent files..." and "Save in recent folder"; the recent files and recent folders are no longer being updated since around mid-March (judging by date last opened on the Acrobat home tab)

Adobe Acrobat Pro
Version 2024.002.20687
macOS Ventura 13.6.6
iMac Retina 5K, 27-inch, 2017 (Intel)

[Thierry C Gillebert]

I have the same issue since about one week. IMac Sonoma 14>,14<,1

[mikeblackburn]

I am having the same issue with Acrobat DC on my Mac. Also started toward the end of March - not updating the list of recent directories when using "save as..."

This is a really annoying bug - especially when working with PDFs all day every day. Please investigate and fix?

[MeenakshiNegi]

Hi All,

Thank you for reaching out and reporting this.

The issue has been reported to the team, and they are working on fixing it.

We will update you once we have more information. We appreciate your patience. 

Thanks,

Meenakshi

[Oman]

same issue- Adobe try making your customers happy for a change

[JonPCole]

Same problem. Has no one found a resolution?

[adam.sarpatki]

I mean, I've switched to PDFgear on Mac and PC. That was my solution.