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Request e-signatures and save a certified copy are greyed out.

New Here ,
Apr 10, 2024 Apr 10, 2024

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Hi 

After e-signing my document, I can not save a certified copy. The button "save a certified copy" is disabled/Greyed out. Requesting e-signatures is also not working. 

The issue is file-dependent, other PDFs I can perfectly save as a certified copy.

 

Can I change file settings or properties to sign this file? Or is there a workaround?

 

Thank you

Best regards

Stijn

TOPICS
Edit and convert PDFs , Security digital signatures and esignatures

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Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

As the issue is file specific, there isn't much that we can do without  actually looking at the file.

 

Have you created this PDF file or have you got it from a different user? Please try to recreate the PDF file from the original source file and see if that works.

 

~Amal

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi Stijn3194822530so,

 

Could you please share the PDF with us so we can check it and replicate the behavior? 

Also, share the screen recording of your workflow to fill out and then save it as a certified copy. 

 

Thanks,

Meenakshi

 

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