running adobe reader

[ali36533422fzhj]

after installing acrobat reader from microsoft store when i click on reader icon

below window appears!?

[AnandSri]

Hello @ali36533422fzhj

I hope you are doing well, and thanks for reaching out.

Thanks for sharing the screenshot — that error message

“Acrobat.exe – Application Error: The application was unable to start correctly (0xc0000005)”

usually appears when there’s a corrupted install, conflicting files, or Windows permissions/updates interfering with Adobe Acrobat Reader, especially if installed from the Microsoft Store.

Please restart your machine. Then, use the Acrobat Cleaner tool to remove any corrupt installation files associated with Acrobat Reader. After that, restart your computer and make sure that all necessary updates, both mandatory and optional, for your operating system are installed. You can check for updates in Windows Update, install any available updates, and restart your computer if required. Finally, use the direct download link to install Acrobat Reader.

Let us know how it goes.

Thanks,

Anand Sri | Acrobat Community Team
Meet Acrobat Studio

[ali36533422fzhj]

application installed and don't prompt  the error after clicking on its icon but during using the reader the error appears again and again!

[AnandSri]

Hello @ali36533422fzhj

Have you tried all the suggestions shared above? If yes, then for testing purposes, please create a test user profile with full admin rights, install Acrobat Reader, check the functionality, and see if you still get the error message. 

If you have not tried the steps shared above, I will request you to try them again, and let us know how it goes.

Thanks,

Anand Sri.

[ali36533422fzhj]

Again like the first, error dialog appears after click on app. icon!

[ali36533422fzhj]

what should i do with this problem??

[ali36533422fzhj]

What should i do with this problem?

[ali36533422fzhj]

what should i with my problem?

[Dave Creamer of IDEAS]

Have you tried downloading the installer directly from Adobe?

https://get.adobe.com/reader/

Be sure to turn off the PUP software McAfee Security Scan Plus before you download.

[ali36533422fzhj]

Yes.

[Dave Creamer of IDEAS]

Do you have any anti-virus software installed? 

[ali36533422fzhj]

No

[Dave Creamer of IDEAS]

Have you tried installing in safe mode?

(Just trying different ideas--no real clue what the problem could be...)

[ali36533422fzhj]

No.

 i changed my hard disk with a SSD , after that i encounter with this problem? 

[Dave Creamer of IDEAS]

That shouldn't be a issue but how did you copy all your software over, including the OS?

[ali36533422fzhj]

thanks.

i installed windows 10 from usb drive.

[Dave Creamer of IDEAS]

What version of 10? 

[ali36533422fzhj]

pro.

[Dave Creamer of IDEAS]

Sorry, I meant the exact version, for example:

Windows 10 Pro, version 1809. 

Was the system running Reader before the hard drive upgrade?

If not, what are your system specs: processor, RAM, disk size, etc.

If so, did you repair you OS? Did you repair permissions?

[ali36533422fzhj]

Edition Windows 10 Pro
Version 22H2
Installed on ‎8/‎24/‎2025
OS Build 19045.6282

[Dave Creamer of IDEAS]

Try the safe mode and install the software. I would run Adobe CC Cleaner to uninstall everything first. 

BTW, do you have other Adobe software installed?

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[ali36533422fzhj]

What should i do with this problem??

[AnandSri]

Hello @ali36533422fzhj

Have you tried installing the Acrobat Reader from the direct download link in a new user profile, or in safe mode? If you have not tried that, please try the steps. Ensure all the mandatory and optional updates of the operating systems are installed. Make sure you restart the machine after installing the updates. 

If the issue continues, please provide the following information: the current version of the operating system on your device, a quick screen recording of the issue, and the error message from both profiles, i.e., current and safe mode, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Please share all these details, so that we can identify the root cause.

Thanks,

Anand Sri.