Screenshots won't print correctly

[DrJSquared]

I have a Word document that contains screenshots saved as PNG files.  Within Word, I saved the document as PDF.  I can open the document on my Mac using Preview and it prints fine.  If I open the document using Adobe Acrobat Reader 2018.011.20040, it appears fine on the screen but when I print, the screenshots are incomplete, missing items from the screen, missing the border, etc...  I don't get an error message of any kind.  I'm using OSX 10.13.4 and Word 16.13.1 for Mac.  Any idea on how to remedy this?

[DrJSquared]

Are there any Adobe people that can respond to this?

[AnandSri · Accepted solution]

Hello DrJSquared,

Sorry for the delayed response and inconvenience caused. As per the description, you are not able to able to print screenshots properly using Adobe Reader, Is that correct?

Please make sure that you have the latest printer driver/firmware installed. Also, try printing the PDF as an Image and see if this brings any difference in the quality.

To print a PDF as an Image, please refer to the steps mentioned in the Adobe article Print PDF as image | Adobe Acrobat, Reader

You can also refer and try the suggestions from the following Adobe article Troubleshoot PDF printing in Acrobat and Reader

Also, under the Advanced Print Setup dialog box, please select "Let Printer determine the colors" in Color Management.

Have you tried printing other documents and checked? If it is specific to one PDF, is it possible to share the PDF file with us so that we can test it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

What is the make and model of the printer installed and what is the version of the driver/firmware of the printer installed?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[DrJSquared]

It's not the print driver, because this occurred on multiple computers using several different printers.

The solution was that we had to purchase Adobe Acrobat Pro.  It puts another option, Print to Adobe PDF, in the print screen of Mac software.