Participant

解決済み

Scrolling too fast on Adobe Acrobat Pro DC

Forum|Forum|8 years ago
June 8, 2017
返信数 19.
53543 ビュー

Hi, I have Adobe Acrobat Pro DC (version 2017.009.20044) and, since yesterday, the scrolling with my touchpad goes way too faster than I can control. I'm a researcher and reading PDFs is a basic part of my job, and it is very uncomfortable not being able to scroll properly. I'm using windows 10, by the way.

解決に役立った回答 David26224806zcjd

Not a perfect fix, but if you use the "Logi Options" app for your MX 3, you can add app specific settings for Acrobat, which allows you to customize scroll speed. I'm using Mac Catalina, so some of the steps below may be slightly different depending on your operating system.

App is here: https://www.logitech.com/en-us/product/options

1. Install the app for your OS, open & navigate to "Point & Scroll".

2. Click on top right "All Applications"

3. Toggle "Application Specific Settings" to ON

4. Click "+ Add application"

5. Click on "Adobe Acrobat"

6. Back in the Point & Scroll window, toggle "App specific Point & Scroll settings" to ON

7. Set "Scrolling speed" to the lowest (far left) value

8. Close Logi Options (or just switch to Acrobat) - the setting change should be instant

Optionally, you can turn on rachet mode on the MX3, which also helps slow scroll speed a bit.

Thank you!! I had tried to customize point and scroll, but thought it was locked in global only. Your instructions made me take a second look, and low & behold... SUCCESS! Put speed at 0, smooth scrolling OFF, smartshift off. Works perfectly!

L

Leon Amadeus

Participant

2025 and the Problem still exists. Mind you its a 80€ Subscription for the alleged best pdf editor and they didnt fix it since 8 Years, shows you how screwed this company is. Almost moved to all Competitors already because adobe Sucks

S

Sidney Galdeano

Participant

In Jan/2023 im having the same problema with:

Macbook Pro M1

Mac OS Ventura 13.1

Adobe Acrobat DC 2022.003.20281

Mouse Logitech MX Master 3

Amal.

Community Manager

Hi @Sidney Galdeano

Hope you are doing well and sorry to hear that.

Please open Acrobat and go to the View tab > Page Display > Select 'Enable Scrolling' and reboot the application and check if that works.

Also, a new version of Acrobat DC 22.3.20310 is now available. Please update the application from the help menu > check for updates and reboot the computer once and see if that helps.

Regards

Amal

S

Sidney Galdeano

Participant

Hi Amal,

I followed the instructions and still not working.

J

JayACroteau

Participant

Just to give a semiannual reminder, it is December of 2022, 5 1/2 years after this issue was first reported, it is still a problem, and it has still gotten no attention from Adobe. I have disabled smooth scrolling on Logitech Options+, that helps a little, but leaves the scrolling very jerky. This is an obvious bug with Adobe that literally no other software I have used experiences. How has this not been fixed yet?

D

Davey-Bones

Participant

It's July 2022 and I have this same scroll speed issue. Here's what I'm working with:

Logitech MX Master mouse
2013 13" MBP
macOS Monterey 12.4
Adobe Acrobat Reader DC Continuous Release | Version 2022.001.20142

The MBP's touchpad works fine and scrolls at normal speeds.

L

Lennart Floreby

Participant

In the Logitech mouse driver settings, disable Smooth Scrolling specifically for Adobe Acrobat Reader.

Hope this helps.

C

crazyang

Participating Frequently

Sadly, this didn't work for me.

C

crazyang

Participating Frequently

After I uninstall Logitech option+, this issue disappeared.

A

Austin5FB1

Participating Frequently

This is not a correct answer. This is just silly. Uninstalling the device software defeats the purpose of using a Logitech mouse in the first place. The problem is that Adobe does not work with Logitech software/hardware, even though the software works everywhere else on the computer.

A

Austin5FB1

Participating Frequently

E.g., "I'm having a problem with this software."

Answer: "Stop using the software, and your problem will disappear."

#facepalm

L

Lennart Floreby

Participant

This seems to be an incompatibility problem between Acrobat Reader and software that modifies the behavior of the mouse. Try to disable this software (from Logitech etc) specifically for Acrobat Reader.

As an example, my details were: Mac, Mos (Caldis). Mos is set to smooth scrolling. It receives a mouse wheel action and transforms it into a series of smaller mouse wheel actions, spaced in time. The result is smooth scrolling in any application... almost. But not in Acrobat Reader. Acrobat Reader seems to interpret each of those smaller wheel actions, as standard sized actions. The result is just too much scrolling. In Mos (in this example), add Acrobat Reader as an exception to which smooth scrolling should NOT be applied. Acrobat Reader then behaves well.

A

Austin5FB1

Participating Frequently

This is a neat idea but as far as I can tell, the solution is talking about a different software program that is not Logitech. Mos (Caldis) is a different smooth scrolling program that seems to have different customizable settings, compared to Logitech hardware and the accompanying software.

T

Tobias21976169wika

Participating Frequently

It's 2022 and it's really still not possible to have normal scrolling behavior in Adobe Acrobat Pro DC on a Mac?

I've browsed through every forum, tried every recommendation and to no avail. I even bought the Mac-specific MX3, thinking this might do it but no.

Decreasing the scrolling sensitivity just minimizes the problem from utterly useless to completely uncontrollable.

Any solutions?

A

AVPrikhodko

Participant

It helped me just to enable the SmartShift option in the LogiOptions+ settings for the Adobe Acrobat application. After that, the pages began to scroll normally, without jumping over each other.

T

Tobias21976169wika

Participating Frequently

didn't change anything for me unfortunately

D

default82u03o1ipum0

Participant

Hi, i found a solution for this problem. check this out:

https://www.reddit.com/r/techsupport/comments/3lhmhq/win10_elan_touchpad_scrolling_issues/

T

Tobias21976169wika

Participating Frequently

Any idea of how to do this on a Mac?

A

Austin5FB1

Participating Frequently

I run MacOS Catalina (Jan 4, 2021) and I've had a similar scrolling problem with my wireless mouse for over a year now. Adobe is the only program on my entire Macbook which does not conform to the System Preferences standardized scroll speed. When I scroll using the wheel on my wireless mouse, it scrolls 20+ lines at a time, rendering the feature useless to me. My trackpad works fine when attempting the same thing, scrolling only 1-2 lines at a time so I can comfortably scroll down/up and read documents within Adobe Acrobat DC (Pro). I've read many forum posts, ideas, requests... and have attempted many fixes/troubleshooting. To no avail. This is 100% an Adobe problem.

T

Tuan0D4D

Participant

I have the same issue here!
So uncomfortable!

Amal.

Community Manager

Hi Tuan

Hope you are doing well and sorry for the delay in response. I hope you would be able to fix it by now.

If the issue still exists, would you mind sharing the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20048 installed. Go to Help . Check for Updates and reboot the computer once.

You may also check out the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat/how-can-i-change-the-mouse-wheel-scrolling-speed-in-adobe-reader-acrobat-pro/td-p/2595392 and see if that helps.

Regards

Amal

A

Austin5FB1

Participating Frequently

It's now 2020 (original post from 2017...) and I'm having a similar issue. Running MacOS Catalina. Every other program listens to the system preferences and scrolls fine. I use a Logitech MX Master 2S wireless mouse. The scroll wheel scrolls like... half a PDF page at a time, per click of the scroll wheel. It's uncanny. Can't figure out how to get Adobe DC Reader to behave and act like every other program on my Macbook.