Search sees a word in one document, not in another one, although it's there

[yvesl19353300]

Hello,

I've just realised that the search tool (Ctrl + F) could work differently inside 2 very similar, almost identical documents, based on same template. Just see :

Adobe Acrobat Reader DC finds the 29 out of 29 occurrences of the (french) word "redevance" in this January 2019 edition of a Gas and Electricity provider's tariffsheet.

https://www.essent.be/fr/download/tariffsheet/B2C/20190129

While it only finds 6 out of the 28 occurrences of the same word in this May 2019 edition of the same document.

https://www.essent.be/fr/download/tariffsheet/B2C/20190529

Were these 2 docs actually (but invisibly) made differently, which would explain why Search tool works differently with one compared to the other ?

Thanks for any help

[try67]

Both of these links point to the May version. Can you provide a working link to the January version?

[yvesl19353300]

OK, sorry, I'll repost the whole message then :

-------------------------------------------------------------------------------------------------------
Hello,

I've just realised that the search tool (Ctrl + F) could work differently inside 2 very similar, almost identical documents, based on same template. Just see :

Adobe Acrobat Reader DC finds the 29 out of 29 occurrences of the (french) word "redevance" in this January 2019 edition of a Gas and Electricity provider's tariffsheet.

https://www.essent.be/fr/download/tariffsheet/B2C/20190129

While it only finds 6 out of the 28 occurrences of the same word in this May 2019 edition of the same document.

https://www.essent.be/fr/download/tariffsheet/B2C/20190529

Were these 2 docs actually (but invisibly) made differently, which would explain why Search tool works differently with one compared to the other ?

Thanks for any help

[try67]

Exactly. Something definitely changed in the way they make these files. They switched from a font that sounds normal ("Fresco Sans LF") in the January version to a weird variation ("F F 86") in the May version. Report it to them and ask them to fix it.

[yvesl19353300]

OK. What's pretty strange is that, in the DUTCH (Belgium is bilingual) version of the May document :

https://www.essent.be/nl/download/tariffsheet/B2C/20190529

the dutch word for "Redevance", which is "Vergoeding" can be found without no problem in his 22 occurrences by Acrobat Reader.

[try67]

The Dutch file still uses the old font, so it works there.

[yvesl19353300]

OK, thanks for your explanations. I didn't know that the fonts used had an influence on the way words could be found in PDF's. In html or Word files, search works independently from fonts.

[try67]

Not quite. Think about a font like Wingdings. You type one thing but it displays another. If you then try to search what you typed, you won't find it. This is in essence what happened when they used this font. It shows something different on the page than what it truly is, so when you search for it, you can't find it.

[yvesl19353300]

OK, I don't really understand, but anyway, thks for helping.

[try67]

Bottom line is they changed the font and screwed it up. You can't fix it. They need to do it.

[Bernd Alheit]

In Acrobat Reader use File > Save as Text... and you will see what the search function can find.

[yvesl19353300]

Thank you

[Bernd Alheit]

It is a problem of the encoding of the font.

[Bernd Alheit]

This document uses the font "Fresco Sans LF".

[Bernd Alheit]

When I copy the word in the first document I get this:

Redevance

In the second document I get this:

I\[\mXeZ\