Send PDF does'nt work anymore

[slug-tiag]

Hello

We have a Terminal Server 2022 (21H2) with Adobe Acrobeat Reader.

Since today Sending a PDF by eMail out of the Reader does'nt work anymore.

(Failure: Acrobat has encountered a problem. Some Features may no work as expected.)

What we have tried to solve:

https://helpx.adobe.com/de/acrobat/kb/acrocef-rdrcef-errors.html (close all Tasks, Exception in Symantec AntiVirus, Repair, Uninstall/Install)

Restart Server

Update to https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousdec2023qfe....

What can we do else?

Regards

Sven

[AnandSri · Accepted solution]

Hi @slug-tiag 

I hope you are doing well, and we're sorry for the trouble.

We want to bring to your attention a known issue that has surfaced with the Windows Server 2022 update (KB5034129). Microsoft is aware of this issue and plans to address it in an upcoming release for Windows Server 2022.

In the meantime, please refer to the steps outlined in the release notes for Windows Server 2022 (KB5034129) to resolve this issue until the operating system update with the fix becomes available. The affected keys are AcroCEF and RdrCEF.

If you are not using Windows Server 2022, kindly provide us with additional details so we can assist you further.

Thanks,

Anand Sri.