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Participating Frequently
September 16, 2021
解決済み

Server2016 RDS farm 21.007.20091 update error

  • September 16, 2021
  • 返信数 12.
  • 59387 ビュー

Since the 14th September we have had the following issues after Adobe Reader tried to update itself from 21.005.20060 to 21.007.20091

Server 2016 RDS farm. We get a bit of a mixture of things happening.
When opening from the start menu:

  • Users get a windows installer prompt with a progress bar stating 'Preparing application for first use'
  • Then an RdrServicesUpdater.exe - Application Error notification "The application was unable to start correctly (0xc0000142). Click OK to close the application." But Adobe opens fine.

If opening a PDF file from explorer it can open fine for 2 or 3 times in a row. But then get a mixture of the above. Sometimes the installer appears upon close.

 

Additionally the folder path C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

contains multiple folders 'acrocef_1' through to 'acrocef_32' which is using 5.2GB of data on a very small C: drive.


I checked the link Basic Configuration — Deployment Planning and Configuration (adobe.com) 

It showed how to disable updates in the Adobe Customization Wizard. 
I had already used this wizard to check the box to 'Disable Product Updates' & create a transforms file to customize the installer.
When I checked in the registry at (As mentioned in post above)

HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\
bUpdater DWORD was set to '0'

&
HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockdown\
bUpdater DWORD was set to '0'

But the link says to:
Disable updates to the web service plugins by setting HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices\bUpdater to 0.
bUpdater within the cServices key did not exist.
I created this on our Development server (& in WOW6432Node) and restarted. Logged in as an admin no issues. Logged in as a user and still getting the same thing.

This seems like a bug with version 21.007.20091.
But if i revert back to 21.005.20060 - without a way to disable updates. How long until this issue come back by itself?

Please let's have a correct method to disable updates and a patch for current version.

We are getting so many support calls from users about this issue.

このトピックへの返信は締め切られました。
解決に役立った回答 AnandSri

Hi All!

 

Thanks for your time and patience.

 

The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update

 

Please install the latest patch, and let us know if you experience any issues. 

 

See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...

 

Regards,

Anand Sri.

返信数 12

Participant
September 17, 2021

Same here in a RDS 2019 farm composed of 3 servers.

 

 

 

September 17, 2021

Yes, this is the kind of behavior that I did notice since 21.007.20091.

After further diagnosis, since the update, I found that something is triggering a Adobe repair for all users every time a user try to close the app:

 

"C:\Windows\System32\msiexec.exe" /i {AC76BA86-7AD7-1036-7B44-AC0F074E4100} CLEANUP_CEFFOLDER=1 DISABLE_FIU_CHECK=1 /qn

 

Deleting all acrocef_ folders seem to prevent the repair to happen and the users won't get the error on each application close. (Note that I  did a reboot and only tested this workaround for 15 minutes).

 

Hope we will have a fix very soon. Also, confirming that this workaround is a valid solution (or not) would be appreciated.

Participant
September 18, 2021

Thank you for that, I am having the exact same issue on Server 2019 and since deleting these folders I haven't seen the issue again yet. It is the weekend and users aren't fully back in yet so not convinced it won't come back but for now it is holding steady

AnandSri
Community Manager
Community Manager
September 16, 2021

Hi @UKRobster 

 

Hope you are doing well and am sorry for the trouble you had. 

 

Would it be possible to share screenshots of the error messages you are getting? Also, please share the process monitor logs from the affected machine/user profile. Install the Process Monitor Tool, run it, reproduce the issue, save the log files and share the logs with us for further investigation.

 

Thanks,

Anand Sri.

 

 

 

 

UKRobster作成者
Participating Frequently
September 16, 2021

Hi @AnandSri 
I have added the screen shots of the isstaller prompt and the error.
I have used Acromon to gather log files. It produceds .dmp files. I tried compressign them but htis forum does not allow .dmp or .zip file attachments. How else can I get them to you?

AnandSri
Community Manager
Community Manager
September 16, 2021

Thanks for sharing the screenshots. I have shared the steps to share the logs by private message. Please check the message inbox.

 

Regards,

Anand Sri.