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U
UKRobster
Participating Frequently
September 16, 2021
解決済み

Server2016 RDS farm 21.007.20091 update error

  • September 16, 2021
  • 返信数 12.
  • 59387 ビュー

Since the 14th September we have had the following issues after Adobe Reader tried to update itself from 21.005.20060 to 21.007.20091

Server 2016 RDS farm. We get a bit of a mixture of things happening.
When opening from the start menu:

  • Users get a windows installer prompt with a progress bar stating 'Preparing application for first use'
  • Then an RdrServicesUpdater.exe - Application Error notification "The application was unable to start correctly (0xc0000142). Click OK to close the application." But Adobe opens fine.

If opening a PDF file from explorer it can open fine for 2 or 3 times in a row. But then get a mixture of the above. Sometimes the installer appears upon close.

 

Additionally the folder path C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

contains multiple folders 'acrocef_1' through to 'acrocef_32' which is using 5.2GB of data on a very small C: drive.


I checked the link Basic Configuration — Deployment Planning and Configuration (adobe.com) 

It showed how to disable updates in the Adobe Customization Wizard. 
I had already used this wizard to check the box to 'Disable Product Updates' & create a transforms file to customize the installer.
When I checked in the registry at (As mentioned in post above)

HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\
bUpdater DWORD was set to '0'

&
HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockdown\
bUpdater DWORD was set to '0'

But the link says to:
Disable updates to the web service plugins by setting HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices\bUpdater to 0.
bUpdater within the cServices key did not exist.
I created this on our Development server (& in WOW6432Node) and restarted. Logged in as an admin no issues. Logged in as a user and still getting the same thing.

This seems like a bug with version 21.007.20091.
But if i revert back to 21.005.20060 - without a way to disable updates. How long until this issue come back by itself?

Please let's have a correct method to disable updates and a patch for current version.

We are getting so many support calls from users about this issue.

    このトピックへの返信は締め切られました。
    解決に役立った回答 AnandSri

    Hi All!

     

    Thanks for your time and patience.

     

    The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update. 

     

    Please install the latest patch, and let us know if you experience any issues. 

     

    See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...

     

    Regards,

    Anand Sri.

    返信数 12

    D
    defaulttsszlgu9m0gq
    Participating Frequently
    October 5, 2021

    Hello.

    New version work fine.

    But ..........

     

    After close PDF, Adobe Reader dont Close automatically in Task Manager AdobeRdrCEF!!!

    When user finish work end of the day, Windows close  the AdobeRdrCEF after Log Out.

    AnandSri
    Community Manager
    AnandSriCommunity Manager解決！
    Community Manager
    September 29, 2021

    Hi All!

     

    Thanks for your time and patience.

     

    The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update. 

     

    Please install the latest patch, and let us know if you experience any issues. 

     

    See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...

     

    Regards,

    Anand Sri.

      U
      UKRobster作成者
      Participating Frequently
      September 29, 2021

      Hi @AnandSri 
      Thanks for confirming the link to the patch.
      I have installed over the top of 21.007.20091 just by adding the msp file into the installer folder and altering the batch file to use the new msp file. Running the batch to install & did not reboot afterwards.

      Logged in as a user and did not get any prompts of any kind. Version confirmed to be 21.007.20095.

      Will further test tomorrow, but this looks to be fixed.
      Thanks for you efforts!

        U
        UKRobster作成者
        Participating Frequently
        September 29, 2021

        Support have contacted me this morning to say the msi logs I provided them with were useful in isolating the issue.
        They hope to have a patch ready for release 'soon'.
        So be assured, they are working on a fix.

          A
          agile_nature5D1E
          Participating Frequently
          September 29, 2021

          It's good to hear there is now some movement at Adobe's end 🙂 & hopefully they will understand this is happening on both server, & Win 10 O/S. They also need to stop the x64 task install alongside the existing x32 Adobe client (as this kills the x32 O365 client .pdf W10 preview feature!). 

          Cheers
          John.

            D
            defaultuh57o5ml9kax
            Participant
            September 28, 2021

            Hi Adobe 

            If an Adobe employee is monitoring this discussion can they reply with update on the situation.

            Or if there is a solution on another discussion could they please share it.

             

            A lot of companies are experieinceing this error.

             

            Many Thanks

             

             

            D
            Danilo5C51
            Participant
            September 28, 2021

            Hello Everyone,

             

            I worked with Adobe support today, they attempted the following.

            1. Set registry key DWord bupdater = 0  - previously mentioned in thread. - failed

            2. Attempted a powershell command to set-processmitigation - failed 

            3. Requested to remove the windows security update KB5005613 - waiting for approval for maintenance window.

             

            Adobe engineering believes the issue stems from a Microsoft security update. Once I get the go ahead to test the removal of the update and reboot the server I will let you guys know the outcome.

             

            Thanks,

            DA

              L
              little.ghost
              Participant
              September 29, 2021

              The bug also occurs on servers that have not been updated since the June cumulative update. So the September update cannot be responsible for the error.

              D
              defaultjja85p9vbg0i
              Participant
              September 27, 2021

              Hi. This problem is now three weeks old. Why no fix?

                A
                agile_nature5D1E
                Participating Frequently
                September 27, 2021

                We are also having exactly the same issue (x64 Reader install alongside previous x32 + no preview for Office x32 suite) for up to 6K Windows 10 Intune managed users!!

                I will try the task workaround...but Adobe really need to fix this issue ASAP!

                Cheers
                John.

                U
                UKRobster作成者
                Participating Frequently
                September 23, 2021

                A quick update.
                Support did ask me to test a first release patch. Which has helped with the errors occuring but not fix all of the underlying issues. I have also provided further folder & registry copies for them to analyze.

                In the mean time on my production servers I have rolled back to 21.005.20060. During the past 8 days we were getting so many complaints that this was the most sensible option.
                A patch is being worked on, but no idea on time scale.

                D
                defaulttsszlgu9m0gq
                Participating Frequently
                September 23, 2021

                I have still problem after rool back to 2021 februar 2001.001.20135 - before complete the instalation pop up window - RdrServicesUpdater is unable to start correctly 0xc0142.

                U
                UKRobster作成者
                Participating Frequently
                September 23, 2021

                How did you install that version? Did you use the .exe or a custom installer with .msi?
                I always use a customized installer with .msi, .mst and a .bat file.

                I uninstalled 21.007.20091, then rebooted server & installed older version. No errors on 9 servers. All users happy today 🙂

                D
                defaulttsszlgu9m0gq
                Participating Frequently
                September 23, 2021

                On one server, Windows Server 2016, Adobe Reader is newer version 2021.007.20091

                It installed without error - RdrServicesUpdater is unable to start correctly 0xc0142

                In ERP system (Helios Orange) when user can generate PDF, still is pop up window - Windows Configuration Adobe Reader, then show pdf.

                Every time pop up this info window when user can generate PDF file.

                 

                 

                On another server, Windows Server 2016, when I updated Adobe to new version 2021.007.20091, before complete the instalation pop up window - RdrServicesUpdater is unable to start correctly 0xc0142.

                In ERP system (Helios Orange) when user can generate PDF, still is pop up window - Windows Configuration Adobe Reader, then pop up error -   RdrServicesUpdater is unable to start correctly 0xc0142, then user can open pdf file

                Every time pop up this windows.

                Please fix it. Thank

                I
                im74442211
                Known Participant
                September 23, 2021

                Getting the same errors as everyone else on here on our server, renaming armsvc.exe doesn't work as it the file comes back again after a minute. Causing huge problems on our server. Anybody got a working solution yet?

                D
                default5r4e3m3y86mu
                Participant
                September 22, 2021

                @AnandSri Any updates? Can we at least get word that Adobe is aware of, and digging into this?

                 

                Any and all help would be appreciated. Thanks.

                  D
                  defaultw93ja8x8taem
                  Participant
                  September 23, 2021

                  Same issue here.

                   

                  Started a few days ago. Terminal Server, 2016, Adobe DC 21.007.20091 32 bit.

                   

                  Deleting those acrocef_X folders didn't help, as soon as the user opened Adobe they'd be re-created instantly and the error would appear.

                   

                  Renaming RdrServicesUpdater.exe located in C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF  seems to have fixed the issue.... for now.

                   

                  Hopefully Adobe comes up with a proper fix ASAP.

                  networks43949675
                  networks43949675
                  Participant
                  September 21, 2021

                  We are also encountering this problem in a 2016 RDS farm.

                   

                  @AnandSri, what should we be doing to workaround this problem?

                  D
                  Dragon687
                  Participant
                  September 22, 2021

                  We are also encourtering this problem for one of our client in their 2016 RDS farm as well. I've tried adding the bUpdater 0 reg key on all servers, I've also set the Auto Updater mode to 0 on all servers, none of this works. I just tried the deletion of all of the acroref_* folders, we'll see if it keeps the issue at bay for a bit.


                  @AnandSrian update to this issue would be greatly appreciated as it's causing a great deal of issues for users and support staff who are being constantly halted due to maxed out CPU resouces and needing to go in and end all of these tasks. Attached are the errors I'm seeing in the Application area of Windows Event Viewer if they are of any help.

                  U
                  UKRobster作成者
                  Participating Frequently
                  September 20, 2021

                  I have not heard any more from support on this matter.
                  I am actually trying to roll back to 21.005.20060  and disable all updates until this is fixed.

                  I have the file and can install that version but now trying to ensure I have updates disabled.

                  T
                  Tui-Emma5FF7
                  Participant
                  September 20, 2021

                  Were an MSP and I can confirm this is impacting at least five of our customers (various environments).

                  I've deleted said files under C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader.

                  At present I'm waiting for users to arrive in the office to test however under my admin account I cannot recreate the error.

                  Fingers crossed - I've had a support ticket open for five days on this issue with no response from Adobe support ugh...

                  D
                  default5r4e3m3y86mu
                  Participant
                  September 20, 2021

                  TUI, try renaming the service for now. I have confirmed with several clients that it has worked. Its just a short term fix however until Adobe can fix it.

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